Do Work That Matters.
CommBank’s Retail Operations (RO) business is looking for a Customer Service to join our Unsecured Verifications team focussed on processing and verifying Credit Card and Personal loan applications.
 

More broadly, this team resides in our Consumer Finance Operations function within our Chief Operations Office (COO). Consumer Finance supports home loan, personal loan and credit card processing and maintenance nationally for CBA and BW customers.
 

The Role.
We have multiple exciting part time (3 days a week) opportunities for a customer service specialist to join our Unsecured Verifications team focussed on both Personal loans and Credit Card application fulfilment. You would be responsible for reviewing and verifying financial documents required for a personal loan & credit card assessment and support our customers with updating their information in our systems.

These roles are part time and would see the successful candidate operate on Saturday Sunday & Monday from 9:00 AM – 6:00 PM, totalling 22.8 hours per week. There will be an initial 3-week training period requiring full-time attendance.

We offer flexibility to work from home, as well as required in office days. This would be a great opportunity for an enthusiastic individual looking to utilise their strong customer service skills to join the team so we can continue to deliver exceptional service.

On any given day you will:

• Analysing Credit Card transaction challenges which cause losses and troubleshooting to determine the issue.
• Collaborate with subject matter experts to identify and execute solutions.
• Work with clients to collect and document information that may be used to resolving outstanding disputes.
• Ensure that all Dispute cases are handled in accordance with the regulatory requirements.

We’re interested in hearing from people who have:
You will have demonstrable problem-solving skills and enjoy providing high quality customer service to find solutions which benefit the customer.

You will also have:

• Ability to multitask and effectively prioritise work to ensure enquiries are resolved in a timely manner.
• Excellent Communication and stakeholder management skills, support by collaboration mindset
• Well-developed attention to detail skills and will
• Good Judgement with skills and depth across critical thinking
   

From here, the opportunities are endless 

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. 
 

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

Advertising End Date: 13/09/2024