About the Opportunity

Job Type: Permanent

Application Deadline: 30 September 2024

Job Description

                                                                                                                

Title                 Implementation Project Manager

Department      GPS Distribution

Location          Bengaluru

Level                Grade 5

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our GPS Distribution Implementation team and feel like you’re part of something bigger.

About the GPS Distribution Implementation team
The primary purpose of the GPS Distribution - Implementation team is to ensure that new Fidelity DC Pension Plans e.g. Master Trust clients, offshore schemes, Group Personal Pension Plans & Section 32’s are established to agreed timescales and also project manage ongoing corporate actions. The team ensures that implementations & corporate action projects meet Fidelity quality, efficiency, and product definitions.

The Implementations-Project Managers team look after project for WI clients (Trustees and Scheme Sponsors). The team scope the client requirements and design a project plan in consultation with internal and external stakeholders. The purpose of the team is to be the single point of contact for the client during a project and support any change management queries.

Purpose of the Role
The role is to deliver implementations of new pension scheme arrangements or make changes to existing pension scheme arrangements. This could range from a onboarding a new scheme to delivering additional services for the end members as well as supporting the delivery of changes to the investment proposition or the funds held by pension scheme arrangements. The role is responsible for the creation and maintenance of project plans and other governance deliverables, supporting regular meetings with the client and checking progress of the project(s) and workstreams. The role will also be responsible for gathering updates from various internal teams and presenting to the clients/stakeholders.

The role focusses on the delivery of all Fidelity services including, but not limited to, Single Sign-on web integration, Payroll Deduction, Changes to investment strategies etc. The role will liaise with the appropriate Fidelity departments to ensure services are delivered to the client in an agreed and timely manner e.g. Legal, Communications, Administration teams etc.

The role will identify any operational issues as they arise and make recommendations to Clients / Fidelity Management for any required changes. They will be pro-active in determining any other needs or concerns of the client and Operations department and act on them accordingly.

Key Responsibilities
• Manage the appropriate change process inline with documented procedures:
o Design the project plan and agree deliverables with the internal and external teams; monitor and update the project plan throughout the project lifecycle.
o Work with internal and external stakeholders to deliver change, solve problems and resolve issues.
o Assist clients and other key external and internal stakeholders in understanding the process and procedures.
o Build a strong professional rapport with clients and other key external and internal stakeholders and effectively manage all parties throughout projects.
o Consult with direct reporting Manager or appropriate parties on issues requiring additional attention or decision-making.
o Provide management, sales, client management and admin with timely, concise status reports, as well as meeting notes for all client meetings.
o Work with Technology to identify, analyse, sponsor, and install any necessary systems enhancements.
o Assist in determining additional support needed from in-house experts.
• Support ongoing process improvement (updating procedures and plans; idea generation).
• Understand the full array of Fidelity products and services, specifically, but not restricted to the institutional arena. Examples include services related to all aspects of the defined contribution pension schemes and Fidelity funds offered to such schemes.
• Understand the market and its needs by keeping up with industry trends and developments in the market through regular client contact, reading trade press and additional research as required.
• Provide input into the decision-making process to senior management when required.
• Help in the sales process for new prospects and client calls, as appropriate.
• Take-on additional responsibilities as required inline with business needs.

Experience and Qualifications Required
• Good education standard ideally Degree
• Self-starter, keen to take on responsibility and new projects.
• Ideally Prince 2/Agile Practitioner Qualified.
• Strong organisational skills, with knowledge of running projects using Microsoft Project an advantage.
• Numerate and computer literate (especially Excel, also Word and PowerPoint).
• Able to demonstrate abilities and experience in duties and responsibilities mentioned above.
• Ability to collaborate well with stakeholders across the business at all levels.
• Ability to anticipate potential problems, plan for such events and problem solve.
• Experience of client management, consulting and sales skills would be advantageous.
• Good written and oral communication skills.
• Strong presentation and interpersonal skills.
• Strong desire and satisfaction for completing and finishing tasks; excellent attention to detail.
• Due to the nature of the position, the role would suit someone who is able to manage their own time and a workload that can be heavy at times.
• Experience in Defined Contributions/Final Salary operations administration & implementation preferred.
• Knowledge of investment and retirement market; a good understanding Savings and Investment products like ISAs SIPPs and Pension.


 

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.