Program Support Assistant GS-0303-07/08, FPL 08

Department: Department of Education

Location(s): Atlanta, Georgia

Salary Range: $51807.0 - $74584.0 Per Year

Job Summary: • The position is telework eligible consistent with the Agency’s telework and remote work program policy. This position is located in the Department of Education, Office for Civil Rights (OCR), in Atlanta, Georgia. The incumbent performs a range of administrative, clerical, and technical program support functions which facilitate the overall accomplishment of OCR's mission and goals.

Major Duties:

• APPLICATION LIMIT: This vacancy announcement is limited to the first 100 applications received and will close at 11:59PM Eastern Time on the day that we receive the 100th application, or at 11:59PM Eastern Time on the listed closing date, whichever occurs first. We encourage you to read this entire vacancy announcement prior to submitting your application. As a Program Support Specialist GS-0303-07, you will be responsible for: • Reviews all incoming correspondence & determines proper action. Based on the subject matter, referrals to appropriate point of contact. • Establishes & maintains files & prepares correspondence. Assists in maintaining records & updating databases. • Assists supervisor with basic complaint intake functions, preparing the case file for each complaint, entering information about the complaint in to the Case Management System & uploads each complaint to the Document Management System. • Compiles information & provides a status of various program activities, such as workload. Composes & maintains status reports. As a Program Support Specialist GS-0303-08, you will be responsible for: • Reviews all incoming correspondence & determines proper action. Prepares & reviews outgoing correspondence & reports for proper format, accuracy & coordination of facts in accordance with established policy. • Coordinates meetings and conferences. Prepares travel orders and vouchers in accordance with federal travel regulations. Establishes and maintains files, prepares correspondence and maintains office supplies. Provide advice on matters pertaining to time and attendance, leave, travel, reports and correspondence procedures. Incumbent will serve as program office timekeeper in accordance with Department's policy. • Compiles information and provides a status of various program activities, such as, status of funds, workload and completion of work. Under direct supervision, composes narrative budget justifications for various OCR components. Analyzes data to determine and evaluate results, trends and developments. • Assists supervisor with basic complaint intake functions. For example, assigns each incoming complaint a docket number; prepares the case file for each complaint; determines if the Department provides funding to the institution named on the complaint alleged to have discriminated; enters information about the complaint in the Case Management System (CMS); uploads each complaint to the Document Management System (DMS); and send acknowledgment and other information on complaint filing.

Qualifications: Minimum Qualification Requirements You may meet the minimum qualifications for the GS-07, if you possess the specialize experience. One year of experience in either federal or non-federal service that is equivalent to at least a GS-06 performing two (2) out of three (3) of the following duties or work assignments: 1. Experience accessing databases to retrieve information to identify, consider and resolve issues or problems. 2. Experience producing a wide range of documents and reports in an automated system. 3. Experience implementing organization, vision, mission, objectives and policies in an office setting. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Ability to communicate orally & in writing. 2. Skill in the use of office automation systems. 3. Knowledge of intake processes to identify, consider and resolve issues or problems related to intake. 4. Knowledge of administrative program objectives & requirements. You may meet the minimum qualifications for the GS-08, if you possess the specialize experience. One year of experience in either federal or non-federal service that is equivalent to at least a GS-07 performing two (2) out of three (3) of the following duties or work assignments: 1. Experience establishing and modifying internal tracking systems for internal and external requests and correspondence control. 2. Experience developing standard operating procedures and user guides for office automation procedures. 3. Experience in using office automation tools in support of a senior professional or specialist. Knowledge, Skills, and Abilities (KSAs) The quality of your experience will be measured by the extent to which you possess the following knowledge, skills and abilities (KSAs). You do not need to provide separate narrative responses to these KSAs, as they will be measured by your responses to the occupational questionnaire (you may preview the occupational questionnaire by clicking the link at the end of the Evaluations section of this vacancy announcement). 1. Knowledge of processes and responding to information requests from the general public. 2. Knowledge of how to provide operational service for a program office. 3. Knowledge of fiscal management analysis and program objectives. 4. Knowledge to developing standard operating procedures and user guides for office automation procedures.

How to Apply: Step 1: Create a USAJOBS account (if you do not already have one) at www.usajobs.gov. Step 2: Create a resume using the USAJOBS resume builder. Ensure that your resume demonstrates your education, experience, training, and accomplishments as it relates to the qualifications for this position and substantiates your responses to the occupational questionnaire. Step 3: Upload any required documents into your USAJOBS account (must be less than 3MB and in one of the following document formats: GIF, JPG, JPEG, PNG, RTF, PDF, or Word (DOC or DOCX)). Step 4: Click "Apply Online" and follow the prompts to complete the occupational questionnaire and attach any required documents. Verify that uploaded documents from USAJOBS transfer into the agency's hiring system. You will have the opportunity to upload any additional required documents in the agency's hiring system. Click “Finish” to submit your application. NOTE: You may update your application or required documents at any time while the announcement is open by logging into your USAJOBS account, clicking on "Application Status," clicking on the position title, clicking "Update Application,” and following the prompts. In order to receive consideration for this position, you must submit your complete application, including all required documents, by 11:59 PM Eastern Time on the closing date of the vacancy announcement. If the vacancy announcement has an application limit, we recommend that you submit your complete application at the time of initial application. We will not accept any required documentation after the closing date of the vacancy announcement. If you have any questions regarding submitting your application, please contact the HR Specialist listed under the Agency Contact Information.

Application Deadline: 2024-09-19