Customer Onboarding Specialist

EverCommerce (Nasdaq: EVCM) is a leading service commerce platform, providing vertically-tailored, integrated SaaS solutions that help more than 690,000 global service-based businesses accelerate growth, streamline operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals. With its EverPro, EverHealth, and EverWell brands specializing in Home, Health, and Wellness service industries, EverCommerce provides end-to-end business management software, embedded payment acceptance, marketing technology, and customer experience applications. Learn more at 

GuildQuality, a division of EverCommerce, is seeking an Onboarding Specialist to join our Member (Customer) Support and Success group. GuildQuality is part of the Customer Engagement Solutions division of EverCommerce, along with Customer Lobby, pulseM, and Listen360. 

You: 

You are customer service oriented through-and-through, driven by your love of helping your customers and your team succeed. You move fast while also being detail and solution-oriented, and never lose sight of delivering a unique and remarkable experience to our clients (who we call members).  

Us: 

GuildQuality helps the best homebuilders, remodelers, and contractors in North America generate leads and deliver an exceptional customer experience. Our members represent the “best of the best” in the residential real estate and construction industry. 

 Open-office layout, located in Midtown Atlanta, Georgia (right next to Sweetwater Brewery). While our teams are still working remotely, it's preferred that this person is already local to the greater Atlanta metro area. If not, we are also open to someone being 100% remote. Please note that you must be eligible to work in the U.S. for any company without sponsorship to qualify for this position. 

Responsibilities: 

• Learn and maintain a deep expertise of GuildQuality, and our best practices, to provide ongoing value and support to our customers (whom we call members) 

• Review and understand a new members’ business challenges and goals to successfully implement GuildQuality as a solutions-based partner 

• Onboarding and training of new members to ensure they are set up for maximum long-term success  

• Collaborate with interdepartmental resources to onboard new members 

• Quickly integrate recurring submission of our members customer contact information for surveying 

• Work hand in hand with our members to integrate our performance based data analytics into their business operations 

• Integrate social media platforms and website "widgets" 

• Upon transferring ownership of the account to our Support or Account Management teams, you will create a long-term plan that will aid in all future communications 

• Record detailed activities of all customer interactions 

• Analyze, organize and communicate customer feedback to the Communications Team and VP of Member Experience 

Desired Skills and Experience: 

• 1+ year experience in customer-facing roles including customer service, marketing, sales, or related field 

• Proficient in G Suite to include Google Docs, Sheets, etc. 

• Proficiency with SalesForce preferred, but not required 

• Elegant verbal and written prose 

• Energetic and results driven, you can think quickly on your feet 

• You’re comfortable on the phone talking to customers, providing support and feedback while working closely to resolve any problems in a timely fashion 

• You’re committed to providing a “wow” service experience each and every time you interact with a member 

• You can explain technical concepts in an easy to understand manner 

• You’re friendly, kind, attentive, and empathetic to member needs 

• You have excellent organizational, analytical and problem-solving skills 

• You enjoy working in a team environment, sharing ideas, and collaborating on value driven solutions 

• You have the ability to manage competing demands while paying strict attention to detail 

Where:
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in the United States, with access to our Denver, CO office if you are located in Colorado – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.

​

• This is a full-time position with competitive salary (60k base) 

• Medical, Dental, Vision, Life, 401K 

• Paid vacation, personal time and holidays 

• Monthly company paid activities (i.e. happy hour, parties, etc.) 

• Option to work remotely 

Compensation: The on-target earnings compensation (base + commissions) for this position is $50,000 to $70,000 USD per year in most US locations. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.