CS Travel Operations Specialist
Hopper
Country: Malaysia
Location: Kuala Lumpur, Malaysia
Time Type: Full Time
Posted On: September 5, 2024
Customer obsession is at the heart of Hopper. We always have the customer’s best interests at heart so when making decisions we start with the customer and work backwards. We believe that every interaction before, during and after booking travel should earn our customer’s trust and loyalty.
Travel Operations Specialists act as helpful experts for the CS team and Hopper users. It is essential that you are passionate about the success of travel support agents and the happiness of Hopper users. The ideal candidate will have a solid understanding of Hopper processes and guidelines as well as extensive travel knowledge.
As a Hopper Travel Operations Specialist you will be the go-to person for managing customer support escalations and involved with day-to-day consumer and HTS travel agency operations. This will include but is not limited to the following areas: air, hotel, social media, back office fulfillment, and rapid response (irregular operations).