Company
Cox Communications, Inc.Job Family Group
Job Profile
Management Level
Flexible Work Option
Travel %
Work Shift
Compensation
Hourly base pay rate is $23.65 - $35.48/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job Description
At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.
Primary Responsibilities and Accountabilities:
RapidScale is hiring a Cloud Support Technician to our Tier 1 technical support team. In this role you will:
Maintain multiple customer environments.
Update and Manage ticket backlog based on internal policies.
Identify any high priority issues and escalate to next level.
First experience while utilizing phones and email to manage tickets.
Work cohesively with team as well as all divisions of company.
Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, account teams, or project managers.
Deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction.
Be able to listen to, accept, and follow direction from more senior engineers.
Minimum:
High school diploma/GED & generally less than 2 years of experience or without high school diploma/GED, 2 years of experience
Excellent communication, presentation, writing, and editorial abilities.
Excellent organizational and time management skills.
Flexibility to work alternative days and shifts as needed.
Days Example: Tuesday – Saturday or Sunday – Thursday.
Shifts Example: Day, Evening, Night
Basic Microsoft AD (password resets, security groups)
Basic Networking (IP address, Mac address, Layer 1 VS Layer 2)
Proficiency in computer usage, internet, and Microsoft Office suite of applications.
Preferred:
Fortigate
SD-WAN management
Advanced Networking – NAT, Subnet, VPN, Fortigate, vShield Edge
Server Performance Monitoring
N-able
MSP experience.
Benefits
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