Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.
This position will cover the Noon - 9pm Pacific Standard time, Monday through Friday.
As the Evening (2nd Shift) Cloud Operations Manager, you are the technical anchor for Atmosera’s evening operations. You will lead a team of T1 support technicians in a 24x7x52 model, ensuring high-velocity troubleshooting for Azure and desktop environments.
This role requires full professional fluency in both English and Spanish. Reporting directly to the VP of Service Operations, you will act as a bridge between our English and Spanish-speaking teams and clients. You must possess the technical depth to personally intervene in complex Azure infrastructure issues or high-priority desktop escalations while mentoring junior staff to increase first-call resolution (FCR) rates.