Cloud Monitoring Engineer

Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com

Who are we?

Flexera saves customers billions of dollars in wasted technology spend.

A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement, and cloud teams to gain deep insights into cost optimization, compliance, and risks for each business service.

Flexera One solutions are built on a set of definitive customer, supplier, and industry data powered by our Technology Intelligence Platform. This enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.

We’re transforming the software industry.  We are Flexera.  With more than 50,000 customers worldwide, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why Gartner, Forrester, and IDC consistently recognize us as a category leader in the marketplace.

About the role:

As a Cloud Monitoring Engineer, your primary focus will be to ensure our B2B customers receive exceptional support for cloud infrastructure and financial operations (FinOps). Specifically, ensure maximum possible service availability and performance. You will be part of a NOC (Network Operations Center) proactive monitoring team responsible for ensuring the health, stability, and performance of production environments and customer-facing services by detecting issues early and preventing outages before they impact users. Unlike reactive support, which responds after failures occur, proactive monitoring anticipates problems and takes preventive action.

Our team is passionate about cloud computing and believes that world-class support is critical to customer success. You will be a member of our global technical support team, speaking with DevOps and Cloud experts. You will be a junior resource who is looking to build cloud experience. You will demonstrate enthusiasm for building competence in customer service, technical skills, diagnostics, and problem-solving.  

Join us in delivering outstanding support and solutions to our customers while being part of a dynamic team at the forefront of FinOps & Cloud technology. Be a part of a growing team with engagement levels above the top 10% industry benchmark and excellent employee retention.

Responsibilities:

• Proactively investigate our internal & customer staging & production environments with the top monitoring technologies, such as Kibana, Grafana, in addition to AWS, GCP, and Azure monitoring tools.  
• Learn and perform monitoring activities with the most cutting-edge cloud technologies, such as AWS ECS, EKS, Kubernetes, Docker, RDS, and Production environments.
• 24/7 proactive monitoring and adjustments. Ability to work hours that align with Flexera's global customer base (North America, EMEA, APAC).
• Problem reporting and logging.
• Incident response.
• Identify, categorize, and respond to application, network, and system issues.
• Effectively communicate changes, upgrades, improvements, and integrations.
• Monitor and alert in-house systems and customer systems.
• Assist and communicate effectively with other departments and cross-functional teams (DevOps, SRE, Product) to improve alert accuracy and reduce incident response time.

Requirements:

• 0-3 years of technical experience.
• Bachelor’s degree in a technical area preferred (Engineering, Computer Science, IT/Information Systems, etc.).
• Strong analytical and problem-solving skills. Possesses intellectual curiosity.
• Eagerness to learn new technologies/skills. Experience with SQL / completion of SQL academic course.

Any previous experience in the cloud industry/SaaS companies is an advantage.

• Customer-facing experience is preferred. Passionate customer orientation and dedication.
• Possess excellent communication and interpersonal skills. Strong verbal, written, and listening communication skills in English. Applies an appropriate and effective communication strategy for the situation, context, and target audience. Successfully conveys and receives intended messages while maintaining relationships.
• Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
• Needs to be able to work well in a team setting and collaborate with colleagues. Thrives within a globally diverse team and across the organization to achieve goals. Puts the team's best interests ahead of self.
• Adapts and responds to the changing environment and creates opportunities for positive change. Works to understand and support others' needs.
• Comfort in a fast-paced environment where team success is encouraged.
• We have a global team. However, we will require the ability to occasionally work in 24/7 shifts – nights, weekends & holidays.