Clinical Technical Manager, Orthopedic Surgery Robotics

 Key Responsibilities

1. Clinical technical Support & Clinical Excellence

• Serve as the technical expert for the robotic system, troubleshooting complex hardware, software, and procedural issues that cannot be resolved by field service or distributor support.
• Develop, maintain, and deliver comprehensive technical training programs for distributors, clinical application specialists, and surgical teams (surgeons, nurses, technicians).
• Provide hands-on support and technical guidance during critical first-in-human cases, complex procedures, and initial site rollouts.
• Collect and analyze technical performance data (e.g., system utilization, error logs, and procedure metrics) to identify areas for system and workflow improvement.

2. Distributor & Stakeholder Support

• Act as the technical point of contact in Taiwan market, ensuring they are fully equipped with the latest product knowledge, technical documentation, and training materials.
• Coordinate with the Sales and Marketing teams to develop the strategies in products development included presentations, competitive analyses, and clinical proof points for commercial use.
• Key Opinion Leader (KOL) engagement, including facilitating site visits, providing system updates, and gathering clinical feedback.
• Come up with content for local documents and digital marketing campaigns.

Required Qualifications

• English Fluency in speaking, presentation, reading/writing documents.
• Experience: 3+ years of relevant experience in the medical device industry, joint reconstruction experience is plus.
• Stakeholder Management: Proven ability to build strong, collaborative relationships with diverse stakeholders, including surgeons, hospital administrators, distributors.