Clinical Support Supervisor - Gardiner Express Care

Job Summary:

Gardiner Express Care is seeking a dedicated Clinical Support Supervisor to lead and support our team of Medical Assistants and clinical support staff. In this vital role, you'll ensure smooth daily operations, maintain high standards of patient care, and foster a collaborative and supportive work environment. If you’re a proactive leader with strong clinical experience and a passion for their work.

Job Description:

Key Responsibilities:

• Team Leadership: Supervise, schedule, and coordinate the daily activities of Medical Assistants and clinical support staff.

• Training & Development: Oversee orientation and ongoing training programs to support staff development and maintain clinical excellence.

• Performance Management: Participate in hiring decisions, conduct performance evaluations, and address staff concerns and disciplinary actions as needed.

• Quality Assurance: Ensure compliance with clinical protocols, organizational policies, and patient care standards.

• Clinical Support: Step in as needed to perform Medical Assistant duties and maintain continuity of care.

• Problem Solving: Address complex patient care or staffing concerns to support efficient, high-quality service delivery.

Qualifications:

• Graduate of an accredited Medical Assistant program or Certified/Registered Medical Assistant through AAMA, AMT, NHA, NCCT, or ARMA (required)

• Demonstrated leadership ability and strong clinical experience as a Medical Assistant

• Excellent communication, organizational, and interpersonal skills

• Commitment to a collaborative leadership style and high-quality patient care

Why Join Waterville Express Care?

• Be part of a compassionate, family-centered pediatric practice serving our community

• Supportive leadership and opportunities for professional growth

Scheduled Weekly Hours:

40

Scheduled Work Shift:

Day (United States of America)

Job Exempt:

Yes

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability  Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .