Job Description:
Role Overview
The Clinical Success Specialist Supervisor plays a key leadership role within the Spark and Digital Orthodontics business unit at Envista. This position oversees a team of Clinical Success Specialists who serve as primary clinical partners for new and existing Spark providers. The Supervisor is responsible for ensuring high‑quality onboarding experiences, driving product adoption, and elevating clinical excellence across the region. This position requires a strong clinical background, exceptional communication skills, and the ability to navigate a matrixed environment while delivering impactful leadership and operational discipline.
Job Requirements:
PRIMARY DUTIES AND RESPONSIBILITIES:
Lead, coach, and develop a high-performing team of Clinical Success Specialists, fostering continuous growth, skill development, and clinical excellence.
Oversee individual and team performance to ensure achievement of key success metrics, delivering regular feedback, performance reviews, and development plans.
Manage team workload, resource allocation, and capacity planning to ensure consistent, high-quality support for customers.
Ensure consistent execution of the Clinical Excellence Program and monitor progress to achieve departmental and regional goals.
Utilize EBS tools and methodologies to identify opportunities for operational efficiency, implement improvements, and standardize best practices.
Collaboratively onboard, train, and mentor new team members to ensure strong integration into clinical, operational, and cross-functional processes.
Work closely with Sales, Marketing, Operations, Product, and Training teams to align priorities, share insights, and drive seamless customer support.
Manage clinical escalations and guide team members in delivering expert clinical advice, driving positive patient outcomes and customer satisfaction.
Operating Company:
OrmcoOrmco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.