About the Role: The primary purpose of the position is to ensure a smooth client experience. The specialist will facilitate and manage a clinical case load – including cases for clients at risk, child abuse cases and general clinical assistance across clinical referrals. The clinical specialist will investigate complaints relating to the case consultancy department including case management, affiliate complaints and client experience. Finally, the specialist needs to conduct customer satisfaction surveys for 100% of all face-to-face cases across all client companies.
Hybrid role: This is a hybrid role to be based in South Africa. The successful candidate will be required to attend the office as needed, in line with the manager’s requirements.
Wi-Fi: While working off-site/remotely, the successful candidate must have reliable internet connectivity (fibre, LTE or 5G) with a minimum speed of 50 Mbps and a minimum download speed of 25 Mbps. In the event of connectivity issues or load-shedding at home, staff will be required from the office.
Hours: This is a permanent full day Monday to Friday position.
Shift Hours: The successful individual must be willing and able to work shift hours as required by the role i.e. 09:30am to 6:30pm OR 6:30am to 3:30pm.
Global Flexibility: Must be flexible to attend meetings outside standard local working hours to accommodate global clients and teams on occasion.