The Clinician Services Engagement Associate plays a pivotal role in managing communication and activities between clinical research sites and internal stakeholders to ensure the preparation and completion of clinical assessments in line with project-specific scope of work. This position delivers high-quality customer service and ensures all assessment-related activities are completed on time and meet client expectations.
What We Offer
Competitive compensation
Private health insurance
Engaging employee programs
Flexible work schedules
Attractive PTO plan
Flex workspace
What You’ll Be Doing
Partner with external customers (clinical research sites) and internal teams (clinical science and clinician services) to deliver services as outlined in the project scope.
Ensure compliance with company standards for Clinician Services, including visit availability, wait times, clinician utilization, and safety reporting.
Manage multiple clinical trials simultaneously, ensuring assessments are scheduled, initiated, and completed per study protocol.
Provide administrative support such as data entry, report generation, and database management.
Build and maintain positive relationships with study participants, healthcare professionals, and stakeholders.
Offer basic technical support for hardware, software, and network issues as needed.
Investigate and resolve issues independently or escalate to appropriate internal teams.
Assist with onboarding new clinical research sites, including training, equipment testing, and mock assessments.
Monitor query notifications and resolution processes to protect data integrity.
Generate custom reports for tracking data captured in the eCOA system.
Develop strategies to mitigate risks that could lead to protocol deviations.
Alert investigators, sites, clients, and internal teams when patient risks are reported and confirm acknowledgment.
Contribute to the development of site-facing documents and internal project plans related to Assessment Solutions services.
Perform other duties as assigned by the supervisor.
Attendance and punctuality are essential functions of the role.
What We Look For
Bachelor’s degree in healthcare, life sciences, or related field, or equivalent experience in the pharmaceutical/biotechnology industry.
Minimum 2 years of experience in clinical research trials or related roles.
Proven experience working with sponsors and sites; managing clinical assessment projects preferred.
Basic knowledge of clinical trial processes, GCP, FDA regulations, and clinical terminology.
Familiarity with IRB regulations is a plus.
Proficiency in office management software, database management, and data analysis.
Experience with eCOA platforms is a plus.
Technical skills to troubleshoot hardware, software, and network issues.
Ability to work independently and cross-functionally in a fast-paced environment while managing multiple projects.
Strong organizational, prioritization, and time management skills.
Excellent communication and problem-solving abilities.
Experience with psychiatric indications (e.g., depression, anxiety) is a plus.
At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.
Clario is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.