Clinical Services Coordinator

Staff - Union

Job Category

CUPE 116

Job Profile

CUPE 116 Salaried - Dental Assistant 4

Job Title

Clinical Services Coordinator

Department

Dental Clinic | Faculty of Dentistry

Compensation Range

$5,838.00 - $6,260.00 CAD Monthly

Posting End Date

March 9, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

April 30, 2026

 

 

This is a leave replacement for a fixed term duration.

 

 

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description Summary

This position plays a pivotal role in ensuring the seamless functioning of clinical services across the Faculty of Dentistry. This position combines advanced chairside assistance, sterilization oversight, and inventory coordination with leadership responsibilities that include supervising dental assistants, training new staff, and providing operational relief across all clinical departments. The incumbent will support faculty and students in clinical procedures, uphold infection control standards, manage supply logistics, and serve as a key liaison among faculty, students, patients, and administrative teams. With a strong emphasis on workflow efficiency, patient care continuity, and clinical learning support, this role is critical to maintaining a high standard of care in a dynamic teaching environment.

Organizational Status

This position reports to the Senior Clinic Manager, Resources & Operations, who reports to the Clinic Director. This position will also take direction from the Clinic Operations Administrator.
 

Work Performed

• Provides advanced chairside assistance as required and supports faculty, residents, and students during patient care, including overseeing screenings and assisting with consultations.

• Manages sterilization and dispensary operations, ensuring proper instrument reprocessing, adherence to infection control and safety protocols, and maintenance of operatory cleanliness and ergonomic standards.

• Supervises and mentor dental assistants and technicians, coordinates onboarding and training in clinical protocols and systems, and provides cross-departmental coverage to maintain service continuity.

• Oversees clinical inventory and supply management, including ordering, equipment calibration and maintenance, and contributing input to budget planning related to clinical materials.

• Utilizes Axium, Romexis, and related documentation systems to support clinical operations, maintains and updates clinical protocols and manuals, and coordinates student-patient interactions and chart audits.

• Serves as a liaison between faculty, students, patients, and reception/clerical staff, responding to inquiries from patients and referring dentists to support coordinated care delivery.

• Provides faculty-wide supervisory coverage for CDA functions during absences, leaves, and peak clinic periods, and participates in structured workflow improvement initiatives and conflict mediation processes to optimize clinical and dispensary performance.

Consequence of Error/Judgement

This position is largely self -directed. Any problems would be reported to the Senior Clinic Manager, Resources & Operations. Errors in judgement could affect the smooth operation of the clinic, or could even jeopardize patient safety.
 

Supervision Received

Works independently under general direction, reports to the Senior Clinic Manager, Resources & Operations who reports to the Clinic Director.
 

Supervision Given

Supervises lower-level Dental Assistants and Instrument Reprocessing Technicians.
 

Minimum Qualifications

High School graduation and B.C. Dental Assistant Certification and Current License.

- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

5 years relevant experience or the equivalent combination of education and experience.

Ability to maintain accuracy and attention to detail.

Ability to communicate effectively verbally and in writing.

Ability to effectively source and recruit candidates.

Ability to establish effective relationships with a variety of stakeholders.

Ability to identify and respond to contentious or politically sensitive issues with discretion.

Understanding of the mission and structure of post-secondary education is essential.

Ability to analyze problems, identify key information and issues, and effectively resolve.

Effective organizational, interpersonal, leadership and supervisory skills.

Ability to work calmly under the pressure of critical deadlines or heavy volumes during peak periods.

Demonstrated ability to think conceptually, organize new tasks and resolve problems.

Ability to take initiative, exercise discretion and judgment in complex situations.

Computer experience to an intermediate level with spreadsheet, word processing, e-mail and database software required (MS Office preferred).