Clinical Service Representative III - Plastic & Reconstructive Surgery

Scheduled Hours

40

Position Summary

Onsite position serves as the lead to clinical service representative activities at one or more locations. Provides clinical office support which may including some or all of the following: greeting patients, registering patients, scheduling appointments, verifying insurance benefits and referrals, and collecting co-payments. Leads work processes and assists in aspects of the front desk/scheduling team.  Coordinates office functions and performs specialized/technical duties with minimal supervision.  Serves as a liaison between consumers (staff, patients, healthcare professionals and general public) and advocates the patients’ needs.

Job Description

• Leads work processes to ensure appointments are scheduled appropriately in accordance with departmental procedures to include scheduling transactions, scheduling patient interpreters as needed, registration review, referral review, scanning, treatment room preparation, and HIPAA acknowledgement notification and documentation using department-approved monitoring tools.  

• Ensures all patient My Chart e-mails are sent prior to patient appointment for all visits. 

• Ensures patient’s insurance cards, photo IDs, diagnosis and health history questionnaires and documents are all completed at the time of check-in and all necessary signatures are obtained and ensures all patients have been provided a copy of their After Visit Summary via MyChart or printout.

• Responsible for processing of co-payments, supply fees, entering clinic deposits, and preparing monthly reports and maintaining historical scanning of EMR's in archives.

• Backs up manager for modification of providers’ schedules, scheduling templates, maintains document scanning and indexing and master schedules according to provider protocols and management direction.    

• Assists in coordination of training, interoffice activities, auditing work performance, schedules, programs, distribution of policy/procedure changes, and related administrative needs.  

• Coordinates ordering and monitoring of supplies/inventory, equipment, mail and related operational services as needed. 

• Serves as backup for staff planned and unplanned absences across locations as needed. 

• Participates in the establishment and attainment of department goals and objectives.

• May manage and participate in QA activities.

• Performs other duties as assigned.

Working Conditions:

Job Location/Working Conditions:

• Normal office environment.
• Alternative work schedules (remote work schedule).

Physical Effort:

• Typically sitting at a desk or table.
• Typically standing or walking.

Equipment:

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Medical Office Setting (4 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

Bachelor's degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Answering Telephones, Clinical Practice, Computer Literacy, Confidential Data Handling, Confidentiality, Customer Service, Data Entry, Electronic Medical Record (EMR) Systems, Epic EHR, HIPAA Compliance, Leadership Support, Managed Care Operations, Medical Terminology, Microsoft Office, Office Etiquette, Organizing, Patient Scheduling, Prioritization, Time Management

Grade

C08-H

Salary Range

$20.57 - $30.84 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.