Clinical Product Specialist

Role Overview

We are looking for a clinically-minded professional to join our Clinical Product team as a Clinical Product Specialist. In this role, you will be the bridge between our technology and the ABA organizations we serve - helping new clients get up and running by translating their existing clinical workflows and templates into our platform. This is a hands-on, client-facing role that offers real exposure to product development and opportunities for growth within the Clinical Product team.

If you have a background in ABA services, a passion for improving clinical tools, and an interest in how technology can support better outcomes for individuals with autism - this role is for you.

What You’ll Do

Client Onboarding & Customization

• Partner with organizations during onboarding to understand their existing clinical workflows, documentation standards, templates, and how to best map our technology solutions to these processes to unlock value 
• Recreate client templates — including assessments, goal banks, data sheets, and authorization documentation — within our platform
• Serve as a clinical subject matter expert during the onboarding process, ensuring configurations accurately reflect real-world ABA practice

Platform Expertise

• Develop deep working knowledge of our B2B products including assessment builder, reassessment, diagnosis builder, and QA, becoming a go-to clinical resource for all products
• Support clinical tasks across these products, including content configuration, workflow setup, prompting, and clinical QA
• Stay current on product updates and new features, maintaining expertise as the platform evolves

Clinical Content & Assessment Support

• Support the adoption and integration of new clinical assessments into the platform
• Review and quality-check clinical content for accuracy, clinical appropriateness, and alignment with best practices in ABA and autism services

• Support simple prompt engineering tasks to improve AI-assisted features within the platform
• Receive hands-on training and mentorship to develop this skill over time, with opportunity to take on more complex prompt engineering projects as you grow in the role

Customer Support Partnership

• Collaborate with the Customer Support team to triage incoming support tickets and requests from clinical users
• Resolve clinically-oriented requests when appropriate and escalate issues when additional support is required

What We're Looking For

Who You Are

You are a clinician who gets excited by technology rather than intimidated by it. You adapt quickly when priorities shift, thrive in environments where no two days look the same, and are comfortable picking up new tools, processes, and responsibilities as the product and team evolve. You don't need every answer handed to you - you're resourceful, curious, and willing to roll up your sleeves across whatever the team needs. In a fast-moving startup environment, you see wearing multiple hats as an opportunity rather than an obstacle.

Location

Preferred onsite in Denver (5 days/week), or US-remote with quarterly travel to Denver; additional travel to New Mexico clinics is possible as well.

Please note that the salary bands are based on Denver rates. For US-remote candidates, the compensation will be discussed separately.

Required

• Board Certified Behavior Analyst (BCBA) certification
• Direct experience working in ABA services or autism services settings
• Strong working knowledge of ABA clinical documentation, including initial authorizations, insurance reauthorizations, assessments, and goal setting 
• Systems thinker with a collaborative approach to cross-functional problem-solving and process improvement
• Strong attention to detail and comfort working with software and technology 
• Ability to manage multiple projects and deadlines simultaneously

Preferred

• Experience working with practice management, EHR, or ABA-specific software platforms
• Exposure to AI tools or interest in learning prompt engineering concepts