Clinical Pharmacy Liaison

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Time Type:

Full time

Department:

Clinical Pharmacy

All Locations:

10 Gove Street – Taylor Building, 20 Maverick Square – Cradock Building

Position Summary:

Clinical Pharmacy Liaison works closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications. This role focuses on supporting patients that are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences.

Overview:
Join our clinical pharmacy team as a Clinical Pharmacy Liaison, working closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications. This role focuses on supporting patients who are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences.

Key Responsibilities:

• Support the clinical pharmacy team in daily operations
• Schedule and help prepare patients for clinical pharmacist appointments
• Assist with triage of Clinical Pharmacy referrals
• Receive referrals or warm hand-offs to assist patients with medication access
• Assist with prescription processing and billing issues, including prior authorizations
• Advocate for patient access and resolve medication-related access issues. Identify Patient Assistance Programs (PAP) to assist patients with medication access-related issues. This includes all aspects of the PAP, including program enrollment and coordination of patients receiving medication(s).
• Review adherence reports and contact patients to identify and address barriers to the medication use process. This may include navigating the health care system to connect patients to different members of the health care team.
• Conduct medication histories
• Respond to provider questions within the scope of the technician's practice
• Help manage patients in medication synchronization and adherence programs
• Act as a liaison across NeighborHealth pharmacy teams and clinical departments
• Contribute to pharmacy program projects and quality improvement initiatives
• Support overall pharmacy program as needed
• Ability to work in a functional team and be able to receive direction and instruction from multiple people, including pharmacists and other team members.

Required Qualifications:

• PTCB Certified Pharmacy Technician
• Advanced Certified Pharmacy Technician (CPHT-ADV) or obtain within 90 days of hire
• Certificates must be in the following areas:
  • Regulatory Compliance
  • Billing and Reimbursement
  • Medication Therapy Management
  • Medication History

• Registered with the Massachusetts Board of Pharmacy
• Minimum of 3 years of experience in pharmacy, or related field
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Strong communication skills

Preferred:

• Fluent in Spanish
• Experience with Epic and Willow
• Familiarity with 340B pricing
• Strong organizational skills and attention to detail
• Empathetic, patient-focused, and a team player
• Comfortable with multitasking and adapting to new workflows
• Self-driven and able to prioritize tasks

Details:

• Position Type: Full-time, on-site. Typical schedule is M-F; however, evening and weekend support may be needed based on the needs of the Pharmacy Department
• Location: Neighbor Health Campus

Hourly Rate:

Starts at $21.00 per hour, and up to $30.00 per hour based on experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.