Clinical Manager, IL

Purpose: For patients, therapists, and agencies to rise together.

Who we are: We are the rehab partner of choice for national home health providers.

Our community of therapists deliver exceptional care in the home, making our patients more mobile and happier. By putting therapy first, our patients, therapists, and agencies rise together.

• Our patients will always feel cared for and supported.
• Our agency partners will view us as an extension of their team, delivering their mission in the communities they serve.
• Our therapists and colleagues will feel supported, connected, and enabled to be their best selves and deliver the best possible care.

Core Values:

• Unwavering commitment to quality care.
• Individual accountability that gives rise to team results.
• Unequivocal excellence in all we do. How we do anything is how we do everything.
• Positivity, energy, and enthusiasm in all we do.

Job Type: Full-time

Pay: $105,000-$115,000/year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Vision insurance

Medical specialties: Home Healthcare

Summary of Primary Function/Scope:

The Clinical Director is responsible for ensuring consistent, high-quality patient care in the market assigned. By leading, advising, and supporting all aspects of a clinician’s clinical experience with IHT, all clinicians are well-prepared to drive patient outcomes. Ensuring therapists are prepared through exceptional training and education, supported as they navigate the home health landscape and provide day-to-day patient care, and fully accountable for meeting IHT standards of quality and patient outcomes is the primary responsibility of the role. Equally critical is consistent servant leadership/management of all assigned staff and collaborating with all Clinical Directors to ensure “one-company” clinical standards are implemented and maintained at the local level. Reflecting the “clinical needs of therapists” and advocating for high-performing therapists across IHT is an ongoing aspect of the role. The Clinical Director reports to the Regional Director.

Essential Responsibilities (Details on accountabilities attached):

• Lead and oversee the regional team of clinicians in embracing and acting in a quality mindset in all aspects of their role as treating clinicians. Ensure every patient receives the quality care required in the services we deliver.
• Collaborate with the Compliance & Quality clinical team in investigations or reviews when addressing a potential violation.
• Oversee Market QA audit process including communication with each clinician on findings/results and follow up with recognition, improvement plans, or education
• Ensure therapists meet compliance regulations, quality patient care is delivered, and IHT quality patient care standards are met.
• Oversee that pertinent clinical information/data is accurately documented and collected in accordance with IHT standards to demonstrate the need for therapy services and the outcomes achieved from our services.
• Ensure new hires at 30/60/90 days are prepared, engaged, and completing visits at expected caseload targets.
• Serve as the primary resource for company and region-specific training and education for the market.
• Execute performance management protocols for all therapists prioritizing those therapists that fall outside the acceptable rating range established and/or C-level performers for the discipline practiced. Fulfill other roles and responsibilities as needed in alignment with the scope of the position.
• Represent clinical leadership to internal and external constituents to ensure operational and clinical excellence.
• Manager Clinical Leads in each market to ensure therapists are supported and developed.
• Act on escalated issues communicated from Clinical Support.

Education/Experience:

• Current licensure to practice as a supervising Physical Therapist.
• Doctor of Physical Therapy from an accredited program preferred. Bachelor's or Master's degree in healthcare preferred.
• Three years of management/leadership experience in a home health or related healthcare organization.

Other Knowledge, Skills, and Capabilities:

• Keep current with all changes or updates in Medicare regulations or procedures. And update the clinical personnel on such change
• Maintain membership of the National Professional Association
• Embrace and model a quality mindset in all aspects of the role
• Effectively interface with agencies to resolve any clinical issues when needed
• Solutions-oriented to address everyday opportunities for improvement and growth
• Exhibit a high sense of urgency and tenacity
• Outstanding verbal and written communication skills
• Excellent follow-through and attention to detail
• Create and promote a results-based management culture focused on outlined clinical and business goal achievement in compliance with the IHT’s regulations, rules, and policies
• Ability to work independently and as part of a team
• Enthusiastic and positive approach in all aspects of the role
• Exceptional leadership presence and capability to influence and collaborate to meet business goals
• Ability to build and maintain strong internal and external relationships

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

Details of Primary Responsibilities

Compliance and Quality

· Set expectations with all clinicians and Clinical Leads that IHT will adhere to all elements identified in the IHT Compliance and Quality Program.

· Collaborate with Clinical Compliance on all Compliance investigations and responses.

· Oversee Quality Audits and reporting to meet requirements outlined in the IHT Quality Assurance Standards.

2) Therapist Performance Management

· Review and action plan based on visit count, missed visit, assistant utilization, etc.

· Annual reviews, include Regional Director if compensation discussion included

· Collaborate with RD to address HHA concerns regarding clinical or quality-based issues

· Monitor/enforce SOP and clinical policies

· Manage therapists' time off and oversee coverage process, in collaboration with RD

3) Education and Training

· Onboard new clinicians

· Coordinate EMR training so clinicians can accept patient visits for those agencies associated with the assigned territory

· Oversee that all clinicians in the region successfully participate in all company compliance and quality training and targeted training on specific clinical and documentation needs based on performance metrics, audits, and client feedback.

4) Therapist Engagement

· Initial touchpoint for all new hires within the region, utilize Clinical Leads for shadowing/training

· Collaborate with the Regional Directors in preparing weekly mass communication for therapists

· Conduct virtual meetings with the entire therapy team to include critical company, compliance, and quality updates

· Available as coach/mentor to therapists (delegate to Clinical Lead, as needed)

5) Region / market management

· Participate in weekly market meeting

· Participate in RD/Sales/TA huddles

Escalated Responsibilities

· Escalation point for Clinical Support regarding late documentation, QA checks, or compliance issues

· Escalation point for monitoring and management of scheduled visit report and utilization efficiency, work with Clinical Support as needed

· Escalation point for weekly check-ins with new hires and 30/60/90 days, work with Clinical Leads as needed

As Needed Responsibilities

· Work in collaboration with RDs, CSM/MDM as needed

· Participate in new agency weekly meetings

· Participate in Case Conference weekly as requested (delegate to Clinical Lead, as needed)

· Assist with agency Clinician complaints or concerns

· Support Clinical Interviews

Clinical Manager TEAM Responsibilities

· Finalize Therapist Performance management scorecard using DOMO (initial framework under development

· Create Clinical Interview Template to utilize and share with TA team

· Schedule quarterly execution of Annual Competencies

· Work with Eleni & RDs to ensure Clinical Support is used in a similar fashion across market