At our core, RSL LifeCare provides care and services to veterans and seniors who live in our communities or are receiving support at home. Our vision of creating proud communities living their best lives is at the heart of everything we do as we continue to build upon our legacy of supporting veterans and their families for more than 100 years.
This is an opportunity for you to join a large social purpose organisation where your skills and compassion will be valued, enabling you to make a meaningful difference to people’s lives.
As our new Clinical Improvement Manager, you will partner with key stakeholders to support a high-performing Quality Management Team and embed the RSLLC Clinical Governance Framework across the organisation.
Some of your day-to-day responsibilities will be to:
Partner with Regional and General Managers to drive quality, compliance, and continuous improvement across RSL LifeCare operations.
Coach, mentor, and support Regional Quality Managers and facility leaders to achieve Quality KPIs and uphold aged care and NDIS standards.
Oversee collection, analysis, and reporting of incidents, audits, feedback, and benchmarks to inform improvements and governance reporting.
Conduct audits, ensure adherence to regulatory requirements, and manage complex issues including investigations, complaints, and open disclosure processes.
Build strong stakeholder relationships, coordinate governance committees, and ensure action plans are implemented to deliver better resident care and organisational integrity.
To succeed in this role, our expectations are that you will bring:
A Bachelor’s degree (or equivalent) in nursing, health or human services, quality management, or a related discipline.
Minimum 3 years’ experience in Quality Management within the health or human services sector, with proven leadership in quality and compliance.
Strong ability to manage multiple stakeholder demands in fast-paced, time-critical environments.
Outstanding interpersonal and communication skills, with the confidence to influence and collaborate effectively.
Demonstrated capability to balance commercial outcomes with customer experience, applying sound judgment to mitigate risk.
Excellent verbal and written communication skills, with a professional and engaging style.
Benefits of working with RSL LifeCare:
Not-for-profit tax benefits - salary packaging of up to $15,900 per year. This allows you to reduce your taxable income by receiving part of your salary as tax-free benefits like super contributions, car leasing, and more
Staff discounts across 700 select retail stores through Maxxia Rewards
Fitness Passport
Leave Loading: 17.5% pay top up on paid leave
Our commitment to diversity: We are proud to stand for our unique values: Do the Right Thing, Aim Higher, Care from the Heart, and Act as One team.
We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
It is a mandatory requirement for a team member working in the Aged Care sector to have a valid Police Check or a valid National Disability Insurance Scheme (NDIS) check, or potentially both, to undertake the inherent requirements of the role. Clearances must be verified prior to commencing employment with RSL LifeCare.