Clinical Education Coordinator - Learning Management System (LMS) Administrator

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!
 

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

Responsible for supporting the efficient and effective delivery of education and training opportunities for Methodist Le Bonheur Healthcare associates. Designs, implements, and evaluates online and facility based educational and training programs. Provides support to the Clinical Education Services department by serving as learning management system administrator, managing projects, managing the learning management system (LMS), and coordinating activities and compliance requirements for the AHA training center, and Neonatal Resuscitation Program and the STABLE program. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
Responsible for supporting the efficient and effective delivery of education and training opportunities for Methodist Le Bonheur Healthcare associates. Designs, implements, and evaluates online and facility based educational and training programs. Provides support to the Clinical Education Services department by serving as learning management system administrator, managing projects, managing the learning management system (LMS), and coordinating activities and compliance requirements for the AHA training center, and Neonatal Resuscitation Program and the STABLE program. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Manages the Learning Management system (LMS), including administration and maintenance
• Manages process for LMI from course request through reporting, ensuring all components are addressed and content approved by appropriate person or groups.
• Builds, reviews, uploads, and ensures functionality of onling learning courses.
• Creates, reviews, and ensures accessibility for instructor lead trainings (ILT), including course/session creation and roster management. tests, assessments, surveys, evaluations within the LMS.
• Creates and manages course assignments for users and user groups.
• Manages resolution of issues for end users and stakeholders including troubleshooting, tracking issues and reporting on trends.
• Supports technical integrations between the LMS and other systems.
• Coordinates and directs the management of assigned projects.
• Designs, implements, and evaluates assigned training programs.
• Creates and distributes reports related to educational activities.
• Manages the day-to-day operations of the AHA training center (BLS, ACLS, PALS), along with the Neonatal Resuscitation Program (NRP) and STABLE programs.
• Manages the required reporting for the AHA, NRP, and STABLE online system databases for compliance and day-to-day operations of the AHA training center.
• Develops course schedules, instructor training courses, providing course materials (including required materials for RQI), monitoring program initiatives, course and program evaluations, and collaborating with the clinical lead to provide instructor feedback.
• Maintains AHA, NRP, and STABLE Instructor Files to make sure Provider and Teaching Cards are current. Issues instructor cards once verified that AHA, NRP, and STABLE instructor requirements have been met.
• Manages day-to-day operations related to instructors, training sites, and course rosters.
• Manages invoices and submits the proper pay documentation to Administrative assistant and ensures payments.
• Provides updates to the training network with current information on AHA courses, science guidelines, policies, and procedures.
• Provides consistent and timely communication for instructors of any new or updated information pertaining to AHA, NRP, and STABLE.
• Collaborates with facility nursing leaders, other related departments, and vendors to achieve organizational and departmental goals.

Education/Formal Training Requirements

• Required - Bachelor's Degree Education
• Preferred - Bachelor's Degree Business
• Preferred - Bachelor's Degree Information Technology

Work Experience Requirements

• Required - general education or business operations 1-3 years

Knowledge, Skills and Abilities

• Ability to manage multiple projects and deadlines
• Strong customer service skills
• Detail oriented, self-motivated, and self-managed
• Skilled in facilitating meetings and managing projects
• Demonstrated organizational skills with ability to set priorities and meet deadlines
• Excellent written and oral communication skills
• Advanced computer skills in Microsoft Office such as Word, Excel, and PowerPoint.
• Able to manage a large and diverse number of technical tasks and issues with tact and persistence
• Ability to troubleshoot and resolve technical issues
• Intermediate financial and business acumen

Supervision Provided by this Position

• There are no supervisory responsibilities assigned to this job, but may assign work or lead assigned projects.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.
• Must have good balance and coordination.
• The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.
• Occasional travel to other Methodist Le Bonheur locations may be required.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.