Clinical Concierge Patient Care Assistant (PCA) - Urgent Care

About Indigo Urgent Care 

Indigo Urgent Care, a MultiCare Company, is the leading urgent care provider in the pacific northwest. With over 400,000 5-star reviews, Indigo is transforming health care through a truly people-centered approach to medicine. Our team is passionate about modernizing the health care experience by making it simpler, friendlier, and more accessible for all. With over 40 clinics across Washington and Idaho, and convenient virtual care services, Indigo delivers world-class health care when and where people need it most. 

FTE:0.0, Shift: Day, Schedule: Variable

Position Summary

The Clinical Concierge Patient Care Assistant (PCA) provides quality care focused on the comfort and wellbeing of the patient and family focused on basic patient care activities and customer service-oriented delivery of care to patients under the direction of a Registered Nurse, ARNP, PA-C, or Physician. You will maintain confidentiality of all patient records and other proprietary information and assure the privacy and dignity of all patients is maintained. You will use your exceptional AIDET skills to communicate effectively and courteously with patients as appropriate to their developmental status or age. 

This position requires a highly collaborative approach to services in a clinic environment.

Responsibilities

• Greets patients and assists in registration as needed based on clinic workflow and patient needs
• Documents all pertinent visit information in the medical record
• Assists physicians, physician assistant and/or nurse practitioner in exam rooms; performs and/or assists with nursing procedures for a wide variety of illnesses and injuries as appropriate to scop of practice under the supervision of a physician or other provider
• Escorts patients to exam rooms, interviews patients, measures vital signs and provides verbal report to provider
• Discharges and assists with patient check out and provider referral process; provides instructions to patients as instructed by provider
• Keeps exam rooms stocked with appropriate levels of medical supplies; maintains instruments and assists with sterilization, as required
• Maintains logs and required checklists
• Calls patients to convey normal test results and/or for customer service purposes
• Takes telephone messages and provides feedback and answers

Requirements

• Certified Nursing Assistant Certification with the State of Washington or Obtain MA-R within 60 days of hire and maintain
• BLS obtained within 30 days of hire

A Better Way to Work in Health Care 

• Flexible schedule: Make a positive difference in your community and have time and energy to pursue your passions outside of work.  

• Team-based care model: Be part of a team that is dedicated to excellence - not only for our customers, but for each other. No patient panels. 

• Modern clinic environment: Technology-enabled clinics designed for today’s clinician and clinical staff. 

• Unique earning potential: Competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more. 

Pay and Benefit Expectations

We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $18.24 - $26.24 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant’s years of experience align.

Associated benefit information can be viewed here.