Location:
Miramichi, NB (312) - Respiratory therapyAt Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.
Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?
KEY RESPONSIBILITIES
Committed to contributing towards a safe work environment by obeying safety procedures and policies, working and encouraging others to perform in a safe manner at all times. Reports unsafe occurrences and/or practices.
Ensures operation of equipment by completing preventive maintenance requirements, following manufacturer's instructions; troubleshooting malfunctions; and arranging for repairs.
Contributes to the growth of Air Liquide Home Healthcare Canada Inc. by liaising with medical professionals; providing information/literature to prospective clients; providing demonstration of products and services to prospective clients.
Provides support for supervisors, managers, sales and healthcare staff by performing daily office duties such as; typing and proofreading documents, photocopying, filing, completing bank deposits, opening and maintaining client chart, sorting and distributing file and documents, maintaining all database systems, maintaining high standards of inventory as well as preparing bank deposits, remittance forms and financial transactions.
Provides friendly and helpful service to customers by greeting the public, providing specific information as it pertains to CPAP therapy. Assists with sales and maintenance of CPAP inventory for the branch. Assists with sales of CPAP supplies to walk-in clients when requiring specific education to client. Jointly booking CPAP appointments and follow up for clients at the Branch.
Collaborates with staff for optimal customer service and communicates with healthcare professionals as needed.
Participates in home testing for diagnostics under healthcare supervision.
Assists healthcare professionals with the completion of necessary processes and forms, assisting with the cleaning & maintenance of CPAP equipment during in-service to client; informs clients of the requirements to meet funding program criteria, and answer their questions.
Documents client care services by charting in client records. Facilitates payment by preparation of funding documents, and maintaining knowledge of funding systems. Maintains client confidence and protects Air Liquide Home Healthcare Canada Inc. operations by keeping information confidential.
Protects clients and employees by adhering to infection control policies and protocols.
Seeks to continuously improve the operation of the branch by evaluating processes and workflow, and participating in other quality improvement activities, as well as self growth and learning.
Performs other duties as required.
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REQUIRED EDUCATION & QUALIFICATIONS
High School Diploma required; College Certificate/Diploma in Medical Office Administration or medical background preferred.
1-2 years of experience in office practice or technical/customer service roles.
Proficient in Microsoft Office, ERP, and Google systems with strong data entry and selling skills.
Knowledge of safe use and maintenance of homecare equipment is an asset.
Satisfactory physical fitness to meet job requirements.
Defensive driving courses are a plus.
OTHER COMPETENCIES
Emotional Intelligence Essentials: Building and maintaining trust by understanding and interpreting emotions and behaviors, and using insights to manage responses that align with values and achieve desired outcomes
Sales Persuasion: Gaining prospect or customer commitment to a product, service, or idea by utilizing effective influence strategies.
Quality Orientation: Completing tasks by considering all relevant areas, showing concern for every aspect, accurately checking processes, and staying vigilant over time
Innovation: Developing innovative solutions with measurable value for customers by experimenting with new approaches to address challenges and seize opportunities
Adaptability: Staying effective during major changes by exploring benefits, trying new approaches, and collaborating with others for successful transitions
Managing Relationships: Meeting the personal needs of individuals to build trust, encourage two-way communication, and strengthen relationships.
Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
WORKING CONDITIONS
Office and travel to patient homes/facilities.
Regular shifts Monday to Friday (Saturday shifts vary by province).
Direct client contact and support.
Heavy lifting required.
Seasonal driving involved.
PHYSICAL REQUIREMENTS
Ability to lift 10-50 lbs to waist and above shoulders without assistance.
Vehicle operation for extended periods.
Work in an outdoor seasonal environment.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.