Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Discover Impactful Work:
Join us as a Clinical Application Consultant (CAC) - this dynamic position involves providing scientific training, consultancy, application support and troubleshooting to our customers mainly in oncology-related NGS clinical diagnostics. The candidate with Clinical NGS experience will be contributing to pre/post-sales support, customer implementation, KOL development, internal/external training, among other business objectives.
A day in the Life:
- Support the clinical market on the operation of Thermo Fisher Scientific / Ion Torrent product portfolio with focus on oncology
- Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities
- Provide scientific application support & training support to our clinical customers contributing significantly to customer happiness
- Lead the implementation of assays and products / clinical solutions within customer sites
- Manage and solve customer issues effectively through in-depth troubleshooting
- Communicate and document product complaints to the Technical Support Team and collaborate towards a timely resolution.
- Build relationships with KOLs or potential influencers
- Conducts technical seminars and presentations virtually/at customer sites, trade-shows and workshops to drive customer adoption
- Communicates effectively within team to improve others knowledge
- Communicate crucial technical product updates to customers to ensure success.
- Support and track customer’s projects toward publication
- Maintain relationships with key Thermo Fisher Scientific collaborating partners.
- Other duties may be assigned
- Estimated up to 40% travel, both domestic and international
Keys to Success:
- Ph.D/Master's degree in Molecular Biology, Biotechnology, Genetics, Life Sciences or similar is highly desirable
- 5+ years of hands-on experience with next generation sequencing applications is required
- Previous experience as application specialist in any NGS/BFX experience is desirable
- Analytical mind with strong ability to troubleshoot complex technical problems
- Understanding of the Diagnostic market and ability to gather good market intelligence with respect to competitive products and vendors
- Highly motivated and accepts a challenging and exciting work environment, a team player, effectively work cross functional (interdisciplinary) and communicate empathically
- Excellent time management, organizational and interpersonal skills
- Effective collaboration in a highly matrixed organization
- Outstanding customer advocacy skills
- Strong communications and presenting skills are important
- Excellent English skills – verbal and written