Clinic Manager (Transplant) - Kidney Acquisition - Full Time 8 Hour Days (Exempt) (Non-Union)

The Clinic Manager holds 24-hour accountability for the efficiency of operations, and human resources management for area(s) assigned. The Clinic Manager promotes a positive and professional environment; supervises front-line staff; maintains a stable and productive staff; involves staff in Shared Governance and Magnet Forces; and makes data driven decisions. They will role model performance and behaviors that are consistent with the values of the organization, furthering its mission, vision and strategic plan. Performs complex and varied administrative assignments. Serves as the departmental leader responsible for overseeing all regulatory and compliance matters pertaining to CMS. Works in close collaboration with transplant administrative leadership, transplant physicians, outreach coordinators, and business development staff to maintain and improve all referral source relationships. Other duties as assigned. Responsible in assisting and/or identifying and pursing new business opportunities, developing strategic partnerships, and building relationships with key stakeholders. Attends outreach and implements new events to drive revenue and patient satisfaction. Possesses strong communication skills and strong business acumen that allows for deal negotiation and profitable partnerships.

Manages all clinical operations of the Heart Transplant, Mechanical Circulatory Support, and Liver Program under the direction of the Transplant Administrator. Responsible for all pre-liver transplant, post liver transplant, and living donor transplant management. Responsible for all pre-heart transplant, post heart transplant, and LVAD management. Manages clinical responsibilities of transplant, including directing the work of clinical supervisors of transplant. Oversees operations of patient care programs. 24/7 oversight responsibilities for the transplant program. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention. Other duties as assigned. Responsible for identifying and pursing new business opportunities, developing strategic partnerships, and building relationships with key stakeholders. In charge of successfully leading business development initiatives and driving revenue growth within respective organ groups. Attends outreach and implements new events to drive revenue and patient satisfaction. Possesses strong communication skills and strong business acumen that allows for deal negotiation and profitable partnerships. Responsible for program marketing and brand development. Maintains multiple marketing channels through social media platforms such as LinkedIn, Instagram, and Twitter.

Essential Duties:

• Works in close collaboration with transplant administrative leadership, transplant physicians, outreach coordinators, and business development staff to maintain and improve all referral relationships.
• Maintains high level of customer service to all internal and external customers by communicating performance standards and expectations to clinic staff, coaches, mentors and develops staff, administering customer satisfaction surveys and responses to them and orient and train staff on specific clinic work processes.
• Organizes and directs operational processes including: Access to care, telephone service/response times, clinic dwell times, practice and procedure changes, insurance verification, timely submission and completeness of charges, billing compliance, cancellations/bumped appointments, referral tracking and follow up, registration, quality control of correspondence, scheduling and staffing to ensure excellent patient care and service.
• Ensures successful financial performance of the clinic including: monitoring adequate financial controls for appointments, charges and payment functions, works with collaboratively with transplant administrative leadership to develop clinic budget, tracks performance and variance to budget, ensures appropriate accounting practices and procedures are followed, prepares and submits various budgetary reports, oversee purchasing and expense management, collaborates with business manager and team leader to ensure successful collections effort.
• Participates in policy formation, long-range planning, and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures, provides interpretation as needed.
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of University’s crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
• Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities.
• Administers use of facilities, equipment and space, as well as maintenance and repair of existing facilities and equipment.
• Communicates information, assignments, priorities, and special requests to staff. Manages workload of staff. Monitors status of pending items and follow-ups, as needed.
• Performs other duties as assigned.

Required Qualifications:

• Req High School or equivalent
• Req Bachelor’s Degree in a related field
• Req 1 year Supervisory experience
• Req Excellent people management skills
• Req Ability to motivate and challenge staff
• Req Good decision making skills
• Req High frustration and ambiguity tolerance
• Req Ability to bridge the gap between administrative demands and clinical needs
• Req High skill and experience in process improvement.
• Req Progressive leadership experience in a Transplant Program culminating in a Manager level role.

Preferred Qualifications:

• Pref Master’s degree
• Pref 2 years Experience in acute or ambulatory setting preferred.

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire, and maintained by renewal before expiration date. (Required within LA City only)

The annual base salary range for this position is $158,080.00 - $260,832.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.

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