Client Technology Specialist - FT - Days - MHP

Location:

Miramar, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

This position is responsible for providing assistance to end users. This includes maintaining and troubleshooting a range of user problems with PC hardware/software, network connectivity, diagnosing problem source through discussions with users to resolve routine problems, acquiring, installing, and upgrading PC components and software, and responding to service outages and other problems.

Responsibilities:

Under direct supervision, provides accurate, timely solutions to end-user computer and networking problems of less complex nature to ensure end-user productivity.Provides updates, status, and information to client technology teams as feedback for process improvement.Escalates or refers more complex problems to intermediate and/or senior level client technology engineers.Installs, supports, maintains, monitors, and analyzes systems and software for end-users such as Microsoft Office tools, VPN and network connectivity, end-user devices, or hardware components.Performs restorative and maintenance actions at the end-user's location to resolve problems for basic troubleshooting and technical needs to ensure Service Level Agreements are met, working with impacted technical teams where needed.May interact with Network Services, Server Services, Business or Clinical application teams, and/or software development to restore service and/or identify and correct core client technology problems.Performs restorative and maintenance actions at the end-user's location to resolve problems for basic troubleshooting and technical needs to ensure Service Level Agreements are met, working with impacted technical teams where needed.Documents and publishes troubleshooting and repair actions taken to address technology issues using incident databases and tracking systems.

Competencies:

ACCOUNTABILITY, ACCURACY, CUSTOMER SERVICE, DEVELOPS RELATIONSHIPS, EFFECTIVE COMMUNICATION, EQUIPMENT MAINTENANCE, IT APPLICATIONS, ORGANIZATION SKILLS, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK

Education and Certification Requirements:

High School Diploma or Equivalent (Required)Information Technology Certification - Professional Association (PROFESSIONAL ASSOC)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: Minimum 2 years of relevant experience. Other Information: Additional Credential Info: A+ certification preferred

Working Conditions and Physical Requirements:

•  Bending and Stooping = 60%
•  Climbing = 60%
•  Keyboard Entry = 60%
•  Kneeling = 60%
•  Lifting/Carrying Patients 35 Pounds or Greater = 20%
•  Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
•  Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 60%
•  Lifting or Carrying > 75 lbs Non-Patient = 20%
•  Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
•  Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
•  Pushing or Pulling > 75 lbs Non-Patient = 20%
•  Reaching = 60%
•  Repetitive Movement Foot/Leg = 20%
•  Repetitive Movement Hand/Arm = 20%
•  Running = 0%
•  Sitting = 60%
•  Squatting = 60%
•  Standing = 60%
•  Walking = 60%
•  Audible Speech = 60%
•  Hearing Acuity = 60%
•  Smelling Acuity = 0%
•  Taste Discrimination = 0%
•  Depth Perception = 60%
•  Distinguish Color = 60%
•  Seeing - Far = 40%
•  Seeing - Near = 60%
•  Bio hazardous Waste = 20%
•  Biological Hazards - Respiratory = 20%
•  Biological Hazards - Skin or Ingestion = 20%
•  Blood and/or Bodily Fluids = 20%
•  Communicable Diseases and/or Pathogens = 20%
•  Asbestos = 0%
•  Cytotoxic Chemicals = 0%
•  Dust = 60%
•  Gas/Vapors/Fumes = 20%
•  Hazardous Chemicals = 20%
•  Hazardous Medication = 0%
•  Latex = 0%
•  Computer Monitor = 60%
•  Domestic Animals = 0%
•  Extreme Heat/Cold = 0%
•  Fire Risk = 20%
•  Hazardous Noise = 20%
•  Heating Devices = 0%
•  Hypoxia = 0%
•  Laser/High Intensity Lights = 0%
•  Magnetic Fields = 0%
•  Moving Mechanical Parts = 40%
•  Needles/Sharp Objects = 40%
•  Potential Electric Shock = 40%
•  Potential for Physical Assault = 20%
•  Radiation = 20%
•  Sudden Decompression During Flights = 0%
•  Unprotected Heights = 0%
•  Wet or Slippery Surfaces = 40%

Shift:

Days

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email TalentAcquisitionCenter@mhs.net