Client Technical Specialist

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative,  you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

The Imaging Pre-Sales Clinical Consultant is a client facing role within the Sales Organization at Merative that drives sales through consultative understanding of clients’ needs and clinical impact, our solutions’ Unique Business Values, and the specific sales strategy for a client while working under minimal supervision.

This role supports the initiatives to consult with clients to understand their clinical department use cases, interoperability needs, technical and business challenges, and vision for the future. Document consultative findings and solution scope, drive accurate quoting, and support client deliverables. Ensure solutions are designed in with regulations, to meet client needs, IT/IS strategy, budgetary requirements, and conform to product capabilities. Provide timely feedback to Solution Management for improvements to the Merative Solutions

Responsibilities:

• Partner with sales representatives to develop and execute an effective selling strategy for each opportunity.
• Document customer’s goals, objective, opportunities, problems, obstacles, and link back to Merge solution Unique Business Values.
• Provide workflow analysis of current state and how Merge solutions can improve upon existing state.
• Analyze the competitive landscape of each deal in order to properly position Merge’s unique business values / differentiators.
• Develop proposed solutions that address prospect-specific clinical, business, and technology issues.
• Perform tailored onsite product demonstrations and presentations to clinical end users, IT staff, business analysts and executives.
• Answer Clinical questions about product applications and new features to prospects and to various groups within new and existing customer accounts.
• Gather ongoing prospect-customer feedback and related information and give feedback to product management.
• Assist in staging and staffing industry tradeshows.
• Pursues a program of self-development using selected reading, seminars, and participation in continuing education.
• Identifies and communicates possible improvements in the work process for customers and peers.
• Performs other duties as assigned by immediate supervisor or upper management.

Core Competencies:

• Strong ability to articulate technology concepts to both high-level business audiences and highly clinical or technical individuals.
• Demonstrated self-confidence and self-reliance in conducting demonstrations, presentations and experience working in healthcare imaging business situations.
• Broad background and general knowledge of clinical, technical, administrative, and financial areas of running an effective Imaging (Radiology/Cardiology) department.

Qualifications Required:

• Bachelor’s degree in healthcare or equivalent experience
• Preferred Certifications Include: Registered Radiologic Technologist and/or Vascular/ Echo Tech
• Five (5) years of experience in the healthcare field working with Imaging applications and computer networks.
• Two (2) years of experience providing application support and explaining clinical and technical concepts to customers and sales prospects or providing internal support to company employees.

Compensation

The salary range provided in this job posting is intended to reflect the general market value for the position. The actual salary offered may vary based on factors such as the candidate’s experience, qualifications, skills, and the specific requirements of the role. This range may also be subject to change as market conditions evolve. We encourage open communication throughout the interview process to discuss compensation expectations. For base-salary + commission sales roles, the range represents On-Target Earnings.

Min – Max :

$144,000.00 - $216,000.00 (USD)

 

 

Benefits

The benefits described represent the current offerings at our organization, however, benefits are subject to change and may vary by location and employment status.  We strive to provide a comprehensive benefits package that supports our employees’ health, wellness, and financial goals.  Please note that benefits may be discussed in more detail during the hiring process.

• Remote first / work from home culture

• Flexible vacation to help you rest, recharge, and connect with loved ones

• Paid leave benefits

• Health, dental, and vision insurance

• 401k retirement savings plan

• Infertility benefits

• Tuition reimbursement, life insurance, EAP – and more!

 

 

It is the policy of Merative to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Merative will provide reasonable accommodations for qualified individuals with disabilities.