We’re looking for a Client Support Specialist (L1) to deliver frontline B2B application support and ensure a consistently positive customer experience. As the first point of contact for customer inquiries, you’ll assist business clients using the Trackforce platform by troubleshooting product-related questions, resolving common functional issues, and ensuring cases are documented and routed correctly when escalation is required.
This role focuses on supporting B2B clients in their use of our SaaS platform rather than outsourcing, third-party contact center, internal IT infrastructure or hardware troubleshooting.
This is a full-time role with a consistent 8-hour workday (non-shift based). The schedule must provide coverage until 7:30 PM Eastern Time to support our North American customer base.
The position may be hybrid for candidates based in Montreal or fully remote for candidates located elsewhere in Canada.
This role is ideal for someone who is customer-focused, detail-oriented, and comfortable working in a fast-paced B2B SaaS environment, with a strong interest in learning and growing within customer and product support.