Client Support Operations

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We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Support Operations

About your role:

 At Fiserv, a successful Client Operations Support professional takes pride in being part of a high‑performing team that ensures our clients’ operations run smoothly. This role is critical in addressing and resolving issues, delivering exceptional client support, and contributing to continuous improvement initiatives.

The Client Operations Support professional will support the TD Canada Sales organization by focusing on providing inbound phone and email support to internal Sales Advisors. The position will serve as a primary point of contact for Sales Advisors, assisting with Clover terminal support and all pre‑boarding activities related to TD Marketplace clients.

What you’ll do:

• Serve as a primary point of contact for Sales Advisors within the TD SMS Canada Sales organization
• Handle inbound phone calls and a shared email inbox from Sales Advisors
• Provide support for Clover terminal inquiries and related solutions
• Support TD Marketplace pre‑boarding activities, including:
• Service plan questions
• Terminal selection guidance
• General pre‑boarding process inquiries
• Navigate internal systems to access real‑time information and identify accurate solutions   
• Partner closely with approximately 70+ Sales Advisors to ensure smooth onboarding and ongoing support
• Collaborate with internal teams to resolve issues efficiently and accurately
• Deliver consistent, high‑quality customer service while managing evolving workflows

Experience you’ll need to have:

• 2+ years of experience in client support or call center experience.
• 1-2+ years of experience with CRM tools and ticketing systems.
• 2+ years of experience in financial services or fintech industries.
• 2+ years of experience in managing client accounts and service requests.

Experience that would be great to have:

• Bachelor’s degree in Business, Finance, or a related field and/or equivalent military experience.

• 3+ years of experience with Fiserv systems or similar financial services platforms.
• 3+ years of experience familiarity with onboarding or pre‑boarding processes
• Experience working with shared inboxes, ticketing systems, or CRM platforms
•  Ability to adapt quickly to changing workflows and business needs

•  Knowledge of PC software and mainframe application sufficient to enter and access customer information (i.e. FLBOSS, My Sales Office, FDMP, FDPOS, others)

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave

Salary Range:

$48,000.00-$60,000.00

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.