At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
TTEC Digital seeks a Client Success Team Lead to join our growing team. This is a 100% remote opportunity! Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.
We are a fast-growing organization at the forefront of delivering AI-enabled customer experiences. We combine consulting, software, and technology services to help our clients accelerate time-to-value and achieve measurable outcomes in revenue growth, cost reduction, and productivity improvement. Our expertise spans contact center, CRM, AI, and analytics, and we’re ready to help our clients unlock new value.
The Working Team Lead – Client Success will play a dual role:
50% Team Leadership: Leading, coaching, and developing a team of Client Success Managers supporting low-touch/tech-touch accounts.
50% Hands-On Client Success Management: Directly managing a portfolio of low-touch/tech-touch clients to ensure seamless delivery, satisfaction, and measurable outcomes.