Client Success Specialist

Join us at Nasdaq as a Client Success Specialist and become an important part of Nasdaq CSD's Icelandic team. You will collaborate with senior employees to get to know the business and work on projects striving to create value for our customers, generate new revenues, and provide our clients with the highest level of support.

Nasdaq CSD in Iceland (NCSDI) is the leading Central Securities Depository (CSD) in the Icelandic securities market and as such, it provides core CSD and post trade services, including the initial recording of securities, safekeeping and settlement of securities transactions. Main customers are Icelandic financial institutions (participants) and issuers of securities. NCSDI is a fully integrated part of Nasdaq CSD SE‘s legal and business organization which operates also the Estonian, Latvian and Lithuanian CSD settlement systems.

Key Responsibilities

• Provide expert consultation and ensure smooth client onboarding.
• Daily customer communication and support
• Build and maintain effective long-term relationships and provide a high level of service to customers
• Drive improvements by contributing ideas to enhance Nasdaq CSD’s customer service processes and efficiency.
• Proposing and designing business requirements for new value-adding services for clients

• Participate in product and service development, implementation projects, and system testing

Required Qualifications

• University Degree in a relevant field

• Relevant work experience or high motivation and eagerness to learn
• Experience or interest in securities services or from the financial industry are preferred
• Customer driven mentality
• Business Analyst or product development competence are good to have
• Experience working with and analyzing business related and financial data are good to have
• Experience or strong interest in identifying automation opportunities and using AI-enabled tools to improve operational and service efficiency

• Excellent Icelandic and English language skills

• Great presentation and communication skills

Benefits and Rewards

We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.

Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:

• Annual bonus (monetary bonus and stock units).
• Employee Stock Purchase Program with discounted Nasdaq shares.
• Internal mentorship program and extensive online learning resources.
• Health insurance program.
• Hybrid work model and Flex Day program (6 days a year additional paid leave).

What happens now?

If you think you would thrive in this role, then we would love to hear from you! Follow the link to apply, and one of our team members will be in touch.

This is a permanent position located in Reykjavik . As the selection and interview process is ongoing, please submit your application in English as soon as possible.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.