Client Success Manager

About the Role:

Grade Level (for internal use):

08

The Team:

The Fixed Income Client Success team is composed of global experienced professionals. The clients you will be supporting are based across Europe and are made up of Tier 1 to 3 clients who expect a high level of service. The team is collaborative, hard-working and are always willing to learn from their clients and each other. We value partnership, and its crucial you are a great teammate to be successful within our organization. You will work closely with Sales, Product Management, Client Support, and Professional Services, building strong internal partnerships to deliver consistently excellent client outcomes.
 

The Impact:

You will help drive client retention and business growth by ensuring clients receive a consistently high-quality experience especially during time-sensitive, high-stakes primary market activity.  You'll be expected to operate with autonomy, influence stakeholders through data-driven recommendations, and strengthen the "operating system" behind client delivery not just resolve individual cases.
 

What's in it for You:

Autonomy as an owner of a book of business, management of relationships and sourcing opportunities. Professional and personal growth opportunities while working with a dynamic, global team and interacting with various internal counterparts. Opportunity to become a recognized subject matter expert for client workflows in Primary Markets and to help shape scalable service processes that improve how we support clients across the region.
 

Responsibilities:

• Provide outstanding client service by assisting clients with deal management, service interruptions and/or production issues, user training, and general application usage.
• Monitor live transactions proactively to ensure operability and user success.
• Host client meetings for training, product demonstrations, and live transactional support.
• Produce timely and accurate scheduled and ad-hoc reporting deliverables.
• Partner with Professional Services for client onboarding and training.
• Compile daily operational reports to communicate business health.
• Own and improve end-to-end service processes by identifying root causes, proposing sustainable fixes, and aligning stakeholders on implementation.
• Act as a trusted advisor to clients and internal stakeholders by translating complex needs into clear actions and influencing buy-in with structured analysis.
• Model S&P Global purpose and values in day-to-day work, helping set expectations for collaboration, inclusivity, and accountability across the client lifecycle.
• All employees are required to work from the office a minimum of 2 days per week.
   

What We're Looking For:

• Candidates would typically have experience in Primary markets (e.g., new issue/issuance, syndicate, underwriting, origination, or deal support). Demonstrated client success / client service experience supporting complex workflows and time-sensitive deliverables.
• Interest in Capital Markets and financial markets.
• Excellent written and verbal communication skills, with the ability to adapt to all levels of management and clientele.
• Exceptional interpersonal skills for building trusted client relationships.
• Good organizational and time-management skills to adhere to deadlines and deliverables.
• Ability to work independently while collaborating within a team structure.
• Demonstrated ability to operate with autonomy, prioritize effectively, and drive work through others when needed to deliver sustainable outcomes.
• Strong stakeholder management skills, including the ability to navigate competing priorities, de-escalate issues with empathy, and maintain trust under pressure.
   

Additional Preferred Qualifications:

• Primary market experience in areas like new issue/issuance, syndicate, underwriting, origination, or deal support is beneficial.
• Experience improving operational systems/processes (e.g., playbooks, reporting, incident management routines, training materials) to increase consistency and scalability of service delivery.
• Demonstrated creativity and continuous-improvement mindset—using data to spot patterns, challenge "the way we've always done it," and recommend better approaches.
• Experience coaching or informally leading others (e.g., onboarding peers, sharing best practices, setting meeting structures and agendas to improve team productivity).
   

We require all candidates who reach the final stage of our interview process to attend at least one in-person interview, which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)