Where Human Connection Fuels Possibility
At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do.
Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource.
Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact.
And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business.
That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being.
We have a passion for excellence and genuine care for the people making it possible.
The Client Success Manager is responsible for managing external and internal client relationships, strategy, delivery execution, and satisfaction within a SaaS and creative services environment.What You'll Be Doing
CLIENT RELATIONSHIP MANAGEMENT -40%
Serve as the primary point of contact and strategic owner for assigned clients.
Lead onboarding, goal setting, and client success planning.
Establish success metrics and track performance across the client lifecycle.
Run regular client status calls, business reviews, and planning sessions.
Identify risks early and lead resolution efforts across internal teams.
Drive renewals, expansions, and long term retention strategies.
Reinforce value and outcomes tied to client goals and commercial commitments.
Handle escalations with urgency, clarity, and accountability
CREATIVE ACCOUNT MANAGEMENT - 25%
Create the creative proposal, briefs, and manage the program priorities
Ensure the creative output aligns with the client goals, brand standards, and program objectives.
Review the final deliverables for quality, clarity and completeness before client delivery
Ensure the creative output aligns with the client goals, brand standards, and program objectives.
Manage the feedback loops between clients and internal creative team.
Protect program scope, timelines, and budgets across creative workstreams.
Coordinate creative delivery within broader program plans.
PROGRAM AND DELIVERY LEADERSHIP - 20%
Own program timelines, milestones, dependencies and delivery commitments.
Coordinate cross functional teams to meet client expectations.
Maintain clear documentation, status reporting, and client communication.
Ensure contract deliverables meet requirements for quality, timing, and accuracy.
COMMERCIAL AND OPERATIONAL RESPONSIBILITY - 15%
Support pricing discussions, scope changes, and new business opportunities.
Identify upsell and cross-sell opportunities within assigned accounts.
Partner with sales teams as needed to support pipeline and renewals.
Ensure accurate forecasting, revenue tracking and invoice oversight.
Monitor client satisfaction metrics and lead mitigation strategies.
What You'll Bring
Bachelor’s Degree or equivalent work experience
6-8 years of general client service / operations management exposure and consultative work with some client interaction preferred.
Solid oral and written communication skills. Ability to translate client goals into a clear delivery and success plan.
Experience managing both strategy and creative execution, while coordinating creative, technical and operation teams. Exposure to web-based technology and ability to learn quickly and to troubleshoot independently.
Ability to manage competing priorities and set client expectations on a daily basis.
Knowledge of Office automation products, Monday, Excel, TEAMS, JIRA Ticketing applications, and service level manager software/business applications.
Comfortably leverage AI‑assisted tools in daily workflows, apply sound judgment and critical thinking to AI outputs, stay current with evolving AI best practices, and clearly communicate AI‑assisted work with internal partners.
Things You Should Know
This is a hybrid role based in Fenton, MO (Tuesday | Wednesday | Thursday).
Ability to travel 10-20% of the time, as needed.
DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!
View all details at: www.MaritzBenefits.com
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to recruitment@maritz.com.