From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.
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Role Overview
Join our growing Technology Enablement practice as a trusted partner to our software clients, helping them unlock the full value of their technology investments and sustain long-term success. As a Client Success Manager within the Coupa sales team, you will leverage your relationship-building skills and solution knowledge to lead the post-implementation client experience – ensuring smooth onboarding, strong adoption, successful renewals, and continued engagement. You will work closely with the Technology Sales, Delivery, Post-Production Services (PPS), and Leadership teams to deliver a unified, high-quality client experience while identifying opportunities to deepen CrossCountry’s partnership and broaden our impact. As a Client Success Manager, your role is essential in bringing a true “one-firm” experience to our clients.