ABOUT MAPLE
Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, nurse practitioners and other types of health providers.
We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies.
We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.
THE POSITION
We’re hiring a Client Success Associate to join our Channel Partnerships team — the group responsible for supporting organizations that offer Maple through channel partnerships.
In this role, you will own a portfolio of channel partners and groups. You’ll be the primary day-to-day contact for your portfolio, responsible for ensuring that programs launch smoothly, run reliably, and deliver a strong experience for end-users. You’ll manage recurring workflows, partner communications, renewals support, and issue resolution, while coordinating closely with Business Development, Operations, Support, and Product teams.
This role is ideal for someone who is ready to own relationships, manage complexity, and build confidence as a client success professional in a fast-paced, purpose driven environment.