Client Services & Support Analyst - Financial markets

Role overview
The Analyst will be a key member of the Amsterdam Client Support team, providing high-quality support for the Optiq trading platform across all Euronext markets, including Milan, Amsterdam, Athens, Oslo and Paris. The role will also cover ancillary services such as MiFID reporting via the Saturn platform and risk settings management through the Riskguard GUI. The Analyst will interact with a wide range of stakeholders, including external clients, trading participants, and internal teams, ensuring timely and effective resolution of queries and incidents.

Key responsibilities

• Provide first and second-line support for the Optiq trading platform, covering all Euronext markets (Milan, Amsterdam, Athens, Oslo, Paris).
• Support ancillary services, including MiFID reporting through the Saturn platform and risk settings management via the Riskguard GUI.
• Troubleshoot and resolve technical and functional issues, escalating to relevant teams when necessary.
• Liaise with external stakeholders such as trading participants, market operators and vendors, as well as internal clients including IT, operations and compliance teams.
• Monitor system performance and proactively identify potential issues.
• Document incidents, solutions and best practices to contribute to the team’s knowledge base.
• Participate in testing and roll-out of new platform features and service enhancements.
• Ensure compliance with internal procedures and regulatory requirements.

Profile

• Bachelor’s degree in finance, economics, computer science or a related field.
• 3-6 years of experience in a client support or technical support role, ideally within financial markets or trading environments.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English; knowledge of Dutch, French, Italian, Greek or Norwegian is a plus.
• Ability to work collaboratively in a fast-paced, multicultural environment.
• Customer-focused attitude and a proactive approach to issue resolution.
• Familiarity with trading platforms (preferably Optiq), MiFID services, and risk management tools is an advantage.

What we offer

• Opportunity to work at the heart of European financial markets.
• Exposure to a wide range of trading and post-trade services.
• Dynamic and supportive team environment.
• Professional development and training opportunities.

Euronext Values

Unity

•        We respect and value the people we work with

•        We are unified through a common purpose

•        We embrace diversity and strive for inclusion

Integrity

•        We value transparency, communicate honestly and share information openly

•        We act with integrity in everything we do

•        We don’t hide our mistakes, and we learn from them

Agility

•        We act with a sense of urgency and decisiveness

•        We are adaptable, responsive and embrace change

•        We take smart risks

Energy

•        We are positively driven to make a difference and challenge the status quo

•        We focus on and encourage personal leadership

•        We motivate each other with our ambition

Accountability

•           We deliver maximum value to our customers and stakeholders

•           We take ownership and are accountable for the outcome

•           We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.