Labcorp is seeking a Client Services Representative to join our dynamic team at Santa Fe, NM
Work Schedule: Remote position, Monday – Friday, 8:00 a.m.– 5:00 p.m. MST. Actual shift start time will require flexibility between 6:00 a.m. and 8:00 a.m. (e.g., 6:00 a.m.–3:00 p.m. or 7:00 a.m.–4:00 p.m.).
Work Location: Remote based in Santa Fe, NM, US
Application Window Closes: 05/08/2026
Job Responsibilities:
Act a liaison between Labcorp, the customer base and patients and sales reps
Communicate with all laboratory departments along with outreach to other Labcorp sites
Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests
Investigate and resolve any patient or client concerns in a timely manner
Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols
Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance
Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing
Review test forms for accuracy, resolve and document any discrepancies
Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance
Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care
Minimum Qualifications:
High School Diploma or GED equivalent
19 years or more of prior experience in the healthcare industry, such as a physician's office, clinic, lab or hospital
Preferred Qualifications:
Master of Arts (M.A.) in Sociology
19 years or more of prior experience working in a customer service environment
Additional Job Standards:
Experienced in managing multiple applications, using two monitors, with strong organizational skills
Excellent multitasking abilities while maintaining focused attention to details
Flexibility and ability to manage and adapt to changing priorities quickly
Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous
Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new application
Bilingual in English and Spanish
At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!
Pay Range: $17.75 - $22.00 per hour
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
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