Client Services Project Manager, Single Use Technology (Utah)

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. 

Position Summary:  

The Technical Solutions Project Manager resides on the BioProduction Inquiry to Order (ITO) Single Use Technologies team and is responsible for handling BioProduction and Research markets. They are a single point of contact serving the customer, sales and operations through the cross-functional execution of custom inquiries, with the primary focus on relationship building and delivering a detailed customer experience.

Location:

This is an onsite position in Logan, UT. Residency within the area is required. No relocation assistance provided.

Key Responsibilities:  

• Work closely with customers and Account Managers to accurately assemble requirements and secure business  

• Work with interfacing functions to ensure timely and accurate processing of customer quotes and new inquiries (Design, Packaging Engineering, Product Management, Accounting, Pricing, BioProduction PMO team members).  

• Ensure RFQ’s are met for all custom projects for given account assignments.  

• Serve as the customer advocate throughout internal processes. Troubleshoot, raise and resolve issues and risks that are jeopardizing customer commitments. Communicate action plans and resolution to the customer in a timely manner.  

• Implement SFDC data integrity standard methodologies.  

• Meet BioProduction business objectives around inquiry turn-around time, customer service level targets, and revenue goals.  

• Run reports, analyze data, develop presentations, lead customer conference calls.  

• Handle Bio-Process Xpress Requests  

• Maintain department pacing metrics  

• Change notification execution  

The Technical Solutions Project Manager applies basic principles, concepts, practices, and standards of the BioProduction field to complete standard tasks and assignments. Work under general direction using discretion to complete tasks, frequently solves problems through research of multiple alternatives, builds stable working relationships with internal and external contacts, and impacts the immediate workgroup through accuracy of tasks and information provided.  

Minimum Requirements/Qualifications:  

Requires BS/BA with five years of biotechnology experience. Position requires demonstrated ability in a customer facing environment and working technical knowledge of the biotechnology industry including the basics of project management methodologies.  

Non-Negotiable Hiring Criteria:  

Successful candidate will have strong skills in the following areas: written and verbal communications, interpersonal cross functional team based interaction, detail orientation, analytical, planning, and problem solving. Should also be intellectually curious and results oriented.