Business School within the Faculty of Business, Economics and Law
Full-time, permanent
Base salary will be in the range $83,776.44 - $93,121.41 + 17% Superannuation (HEW Level 5)
Based at our UQ Brisbane City - 308 Queen Street
The Client Services Officer is integral to the success of UQBS Executive Education, providing end-to-end administrative support for custom and open programs and contributing to the smooth operational delivery of high-impact executive learning experiences.
Key responsibilities will include:
Coordinate end-to-end administration of open and custom programs, including enrolments, system updates, timetabling support, and maintaining accurate course records.
Manage operational delivery requirements such as room bookings, materials, orientation sessions, and intensive program logistics (including catering, accommodation, and venue coordination).
Provide responsive client support by managing enquiries, liaising with external service providers, sourcing quotes, and escalating matters where required.
Maintain financial and reporting processes, including record keeping, approvals, run sheets, debrief documentation, management reporting, event support, and other administrative tasks as required.
Occasional evening or weekend work may be required to support program and event delivery.
As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.
Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.
Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:
Up to 26 weeks paid parental leave/paid primary care leave
17% superannuation contributions + 17.5% annual leave loading
Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight
Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family
Career development opportunities –access to exclusive internal-only vacancies and our Study for Staff program
On campus childcare options
Affordable parking (from just $6.40 a day)
Salary packaging options
Demonstrated experience delivering high-level customer service in a fast-paced, client-focused environment.
Proven experience in event planning and delivery, including support for online engagement activities and webinars.
Excellent written, verbal and interpersonal communication skills, with the ability to build strong relationships with participants, stakeholders, clients and suppliers.
Strong organisational skills with the ability to prioritise competing demands, work independently, and consistently meet deadlines.
High-level proficiency in Microsoft Office and database systems, with confidence learning new software applications.
Strong attention to detail and ability to maintain accurate records and documentation.
Problem-solving skills with the ability to respond effectively in dynamic or challenging situations.
A proactive, collaborative approach with a commitment to continuous improvement and service excellence.
Desirable
Experience using EventsAir or similar event management system experience.
Tertiary qualifications in business administration, event management or related discipline, and/or relevant demonstrable experience providing effective and efficient administrative support within a multi-functional team environment
Appointment to this role is subject to the successful completion of relevant pre-employment checks, which may include verification of the right to work in Australia. This may also include checks relating to gender-based violence matters or other integrity and conduct requirements.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
For more information about this opportunity, please contact Navvii Tharmalingam, Client Services Manager via email n.lingam@uq.edu.au.
For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job reference number (below) in the subject line.
We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:
Resume
A cover letter summarising how your background aligns with the 'About You' section
Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent, particularly from Australia’s First Nations Peoples. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au.
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
Applications close Monday 16 March 2026 at 11.00pm AEST (R-62340). Please note applications will be reviewed as received. We encourage candidates to apply as soon as possible.