Client Services Manager

Job Description:

Client Services Manager

The Company

MembersFirst, based in Wayland, Massachusetts, is an award-winning web design and marketing agency and the leading provider of member-interactive, mobile, reservation, and marketing software for the Private Club industry (Golf & Country, Health & Fitness, Yacht, City & Dining.)

Company Website: https://www.membersfirst.com

The Role

Client Service Manager (CSM) works closely with a portfolio of clients where they consult, support, and problem solve with each client to assist with their interactive business objectives. CMS’s manage client websites to ensure each site is up to date with relevant, timely, and actionable information. This position requires working varying shifts, including some nights and being on call for some weekends.

Responsibilities

• Provide over the top, white glove customer support.
• Collect, organize, format, publish and manage client content as needed.
• Proficient in HTML (raw code) and Photoshop.
• Working knowledge of JavaScript and CSS preferred.
• 2-3 years of previous experience in interactive marketing, ad agency, direct marketing, membership marketing or internet industries.
• Keep up to date on all MembersFirst provided software changes and enhancements.
• Participate in the development of new client facing training materials.
• Strong knowledge of cross-browser, cross-platform dependencies.
• Strong knowledge of content publishing and/or content management systems.
• Strong familiarity with web information architecture standards i.e. site maps, navigation structure, and content layout and presentation.
• Strong familiarity with best practices in web site development, including design and usability.
• Knowledge of Google / Microsoft Office Applications.
• Excellent written and oral communication skills.
• Working knowledge of the Country Club Industry is strongly suggested however not mandatory

Qualifications

• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Demonstrates composure under pressure and is a settling influence in challenging times.
• Deals with conflicts head-on. Can settle disputes equitably in a timely manner.
• Enjoys the challenge of unfamiliar tasks, will try anything to find solutions, and uses both successes and failures for clues to improve.
• Spends his/her time and the time of others on what’s important.  Can quickly sense what will help or hinder accomplishing a goal.
• Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

Business Unit:

MembersFirst

Scheduled Weekly Hours:

40

Number of Openings Available:

1

Worker Type:

Regular

                                                                               

More About Jonas Software:

Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.

 

Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

 

Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

 

Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.