Client Service Representative

JOIN OUR TEAM!

Are you looking to be a part of an inclusive and supportive hospital team that has the resources to push your career forward? If so, we would love to connect with you! VCA Columbia Animal Hospital at Hickory Ridge is seeking an experienced Veterinary Client Service Representative to join our busy, one-of-a-kind 6-doctor Primary Care practice!

VCA Hickory Ridge has been serving the Howard County and surrounding area for more than 50 years. We are a dedicated team of professionals from diverse backgrounds that are well-trained and highly skilled. We are an AHAA accredited and AAFP Silver Certified Cat Friendly Practice. We are a team of Fear Free Certified Professionals dedicated to creating and maintaining a Fear Free environment for all of our patients and clients. We believe in providing the best, most progressive care to our patients while giving our clients an amazing experience.

At VCA Hickory Ridge, we have a unique culture in our hospital that values each person’s individual skill and personality. We are an employee-centric team that is always working together to continue learning and growing in our roles and skill sets.

Our ideal candidate is Bilingual (English/Spanish) and has a minimum of 3 years of experience in a client service setting, preferably veterinary. The candidate should be proficient in verbal and written communication and have excellent problem solving skills. Our candidate will be able to maintain professionalism and complete all duties in an otherwise fast-paced environment. The successful candidate will share our passion for patient care, high quality medicine and client experience, while being dedicated to creating and maintaining a healthy work environment. The candidate we are looking for will be open to learning new ideas, sharing their ideas with the team, and working hard to help shape a low stress/stress free experience for patients, clients, and each other.

Why We Need You

As the face of VCA Columbia Animal Hospital @ Hickory Ridge, the Client Service Representative sets the tone for the practice as we build and maintain each client’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Greeting clients & visitors
• Setting and confirming appointments
• Inbound and outbound correspondence with clients via text, email, and telephone
• Presenting and explaining fees, including processing payments
• Managing electronic medical records, charts and reports
• Educating clients on various topics such as our fear free culture, our products and services, general animal husbandry, and non-medical pet care (Heartworm prevention, flea & tick control, etc.)
• Assisting clients with our online pharmacy and myVCA app
• Hospital maintenance and minor cleaning inside and outside
• Must be able to lift 40 lbs

Among the reasons to consider joining VCA are:

• VCA hospitals are former private-practices that retain the spirit that made them successful
• WOOF University, offering abundant CE
• Robust Clinical Studies program
• Opportunities to give back through our strong shelter partnerships, our TNR program, and more!

VCA adds value to your compensation package with the following:

• Competitive wage
• Medical, Dental, Vision insurance
• Free health and wellness sessions through Lyra and Headspace
• 401(k)
• Employer paid life, long- and short term disability insurance
• Generous personal pet discounts
• Uniforms
• Career Development programs
• Growth and Leadership opportunities

Ready to be part of a supportive team? 

Apply today! We look forward to hearing from you soon.

Job Type: Full-time

Salary: $19-21 per hour (dependent on experience)

Other Benefits include:

• Flexible schedule
• Paid time off
• Parental leave

Schedule:

• 10 hour shift
• 8 hour shift
• Weekend rotation

Ability to commute/relocate:

• Columbia, MD 21044: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary experience: 3 years (Preferred)
• Client/Customer service: 3 years

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.