Job Description: Client Service Manager
We are seeking a proactive and leadership-oriented Client Service Manager to oversee office operations across our client locations. The ideal candidate will not only manage day-to-day mailroom, print production, and inventory workflows but also lead the onsite team, optimize operational processes, and ensure a high standard of service delivery. This role is perfect for a hands-on leader who enjoys balancing physical logistics with administrative oversight and team development.
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Key Responsibilities
Leadership & Site Management:
* Team Oversight: Lead and mentor Client Service Associates, ensuring all daily tasks are completed accurately and on schedule.
* Operational Continuity: Manage scheduling and staffing; must be willing to train staff at both locations and provide coverage/oversight as needed.
* Environment: Maintain a professional presence in an open-plan office; must be comfortable working in proximity to animals (dogs and cats).
Logistics & Mailroom Operations:
* Workflow Management: Oversee the processing of all outgoing shipments (FedEx/other carriers) and large-scale bulk mailings.
* Infrastructure: Supervise the receipt and distribution of mail; ensure the safe and efficient use of equipment, including Power Pallet Jacks.
* Strategic Logistics: Coordinate bulk deliveries and streamline distribution routes between client sites.
Print & Fleet Management:
* Quality Control: Manage the queue for print and reprographics requests, ensuring high-quality output and timely delivery.
* Maintenance: Act as the primary point of contact for printer fleet service requests, monitoring uptime and vendor performance.
Inventory & Supply Strategy:
* Pantry & Office Supplies: Oversee scheduled pantry sweeps and restocking protocols.
* Procurement: Manage inventory records and formalize the reordering process.
* Reporting: Provide written replenishment reports and budget recommendations to the executive team.
General Office Support:
* Event Coordination: Lead the setup and organization of office events and furniture reconfigurations.
* Physical Requirements: Safely lift and move boxes weighing up to 40 lbs and train staff on proper lifting techniques.
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Requirements
* Experience: Previous experience in inventory management, print production, or mailroom operations, preferably in a supervisory capacity.
* Technical Proficiency: Strong skills in Microsoft Excel and Word for spreadsheet creation, document preparation, and data tracking.
* Communication: Excellent written and verbal communication skills for reporting and collaborating with all levels of management.
* Physical Capability: Ability to lift and move up to 40 lbs and remain active throughout the workday.
* Adaptability: Proven ability to juggle shifting priorities, manage multiple departments, and ensure the team meets all End-of-Day (EOD) goals.
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Preferred Skills & Attributes
* Problem Solver: An innate ability to identify bottlenecks in office operations and implement solutions.
* Detail-Oriented: A high level of precision in record-keeping, note-taking, and paperwork management.
* Collaborative Leader: A "lead-by-example" attitude—willing to pitch in on hands-on tasks while maintaining a high-level view of site operations.
* Reliability: A dependable professional who understands that team success is a collective effort.
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Work Environment
* Hands-on Leadership: This is an office-based role that balances administrative management with physical tasks and on-the-floor supervision.
* Professionalism: Must be comfortable and respectful when interfacing with executive leadership and diverse support staff.
* Growth-Minded: Open to acquiring new skillsets and evolving the role as the client’s needs expand.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
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