What it’s like to be a Federated Client Service Associate
As a Client Service Associate, you’ll play a key role in supporting a Commercial Insurance Specialist (CIS) and ensuring exceptional service for our commercial clients. You’ll take ownership of annual client reviews, renewals, and administrative service tasks that keep our clients informed, protected, and confident in their coverage. You’ll deliver consistent, high‑quality service while supporting the growth of the CIS’s book of business - including participating in select sales activities and helping identify opportunities. This role blends organization, client interaction, and behind-the-scenes coordination that directly contributes to the team’s success.
We want your talent
If you are great at:
Building positive, professional relationships with clients and internal partners
Providing friendly, knowledgeable, and dependable customer service
Staying organized while supporting multiple priorities and deadlines
Communicating clearly and professionally, both verbally and in writing
Understanding client needs and identifying opportunities to support coverage or sales
Working collaboratively with a CIS and broader underwriting and service teams
Maintaining accuracy in documentation, reviews, and administrative processes
If you have:
Post-Secondary education (College or University)
Licensed in Manitoba for the General Insurance Level 1/2
Valid Driver's License.
2 years of front-line Customer Service experience
A competitive spirit and a desire to deliver a high level of performance
Exceptional communication skills
Proficiency in Microsoft Office applications
Team-first mentality
We really mean it when we say we put you first. Here are a few ways how:
Hybrid work! you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.
#LI-SK1 #INDNB #LI-Hybrid
Who we are:
We’re Federated Insurance. We’ve proudly been serving Canadian businesses for 100 years. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Federated.
At Federated we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.