Client Service Analyst II-TH

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Join our team and what we’ll accomplish together

TELUS Health (US) Benefits Administration and Operations brings specialized expertise and innovative solutions to benefits administration, data management, and comprehensive client support. Our purpose is to streamline complex benefits processes through sophisticated database management and technical excellence, allowing organizations to deliver seamless benefits experiences while we handle the intricate technical and administrative complexities.

We are a customer-first, collaboration-focused team that thrives on working together to solve complex challenges, putting our clients at the center of everything we do while actively fostering new ideas, new ways of thinking, and new ways of doing things. We embrace efficiency and process improvements through Six Sigma methodologies, always seeking innovation and continuous improvement in how we deliver exceptional service.

If you are seeking a fulfilling opportunity to leverage your skills while supporting our mission of providing exceptional client service in benefits administration and you want to be part of a team that values teamwork, innovation, and welcomes fresh perspectives from every team member, this role is perfect for you.

Here’s the impact you’ll make and what we’ll accomplish together

Our Pension Analyst works in a team and is responsible for administering pension plans for assigned clients and providing analytical and administration support to both clients and the team.

What you’ll do

• Perform standard pension benefit calculations (retirements, terminations, etc.) in accordance with plan rules and legislative requirements

• Assist in the preparation of year-end annual pension statement

• Work with pension databases and TELUS Health’s internal software/systems

• Receive and respond to routine plan enquiries and requests from clients

• Collaborate with and support senior team members

• Participate in internal training sessions to build knowledge of industry topics and trends

• Assists with special projects, as required

• Contribute to special projects as needed

• Ability to read and understand a plan document

You have…

• Post-secondary education (preferably in Mathematics, Statistics, Actuarial Science)

• 0-2 years of Defined Benefit or Defined Contribution pension administration experience, including retirement, termination, and death calculations, and experience with multi-employer pension plans

• Knowledge of Defined Benefit pension plans and provincial pension and tax legislation

• Strong analytical and mathematical skills

• Excellent client service and professional judgment

• Clear communication skills (both verbal and written) and strong organizational abilities

• Advance proficiency in MS Office Suite (Word, Outlook); expert-level Excel skills

• Ability to work collaboratively, take ownership of tasks, and seek support when needed

Nice to have

• Excel and or Access Skills

• Bilingualism

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.