At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Summary
The Client Relationship Consultant II (CRC2) is a personal banker role responsible for building and deepening relationships with new and existing clients by delivering personalized financial solutions. CRC2s engage clients through in‑branch interactions and proactive outreach, providing guidance on banking products and services that support clients’ financial needs and goals.
This position requires business‑level bilingual proficiency to effectively serve clients in the community.
Key Responsibilities
Build strong client relationships by understanding financial needs and recommending appropriate products and services
Open consumer and small business accounts and support relationship deepening through referrals and cross‑selling
Conduct proactive outbound calls to strengthen client relationships and generate new opportunities
Perform teller and cash‑handling transactions accurately and efficiently, as needed
Partner with branch teammates to deliver a seamless and consistent client experience
Meet individual and branch performance goals aligned to sales solutions, client experience, and operational excellence
Adhere to all regulatory, compliance, and risk management requirements
Basic Qualifications
High school diploma or equivalent
Minimum of 1 year of customer service, sales, or banking experience
Ability to work branch hours, including occasional evenings and Saturdays
Strong communication, interpersonal, and problem‑solving skills
Bilingual Requirement
Bilingual ability to read, write, and speak with business‑level proficiency in Spanish and English
Preferred Qualifications
Prior retail banking or financial services experience
Experience opening consumer or small business deposit accounts
Demonstrated success in consultative sales and relationship management
NMLS registration (or ability to obtain upon hire, if applicable)
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.25 - 24.75U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.