Policy Servicing and Transaction Processing
Responsible for processing a range of policy servicing transactions including endorsements, renewal, cancellations, reinstatements and updates to client or policy details. The role ensures all requests are reviewed for completeness, supporting documents are validated and transactions are processed accurately within established service level agreements while maintaining compliance with internal guidelines and regulatory requirements.
Digital Workflow and System Processing
Manage servicing requests through policy administration systems and digital workflow platforms by monitoring assigned work queues, system generated tasks and automated transactions. The role include performing manual reviews or exception handling when automation cannot complete a transaction as well as escalating system issues or irregularities to the relevant teams when required.
Client and Intermediary Support
Provide operational support in addressing servicing related enquiries from internal teams, customer service channels, agents and intermediaries. This includes clarifying documentation requirements, providing updates on request status and working collaboratively with stakeholders to resolve servicing matters in a timely and professional manner.
Data Accuracy and Operational Support
Maintain the integrity of policy and client data by ensuring accurate entry and updating of information within core systems. The role supports operational reporting and service monitoring by ensuring records are properly maintained and by highlighting recurring issues or trends that may require further review or process improvements.
Quality Assurance and Compliance
Ensure all policy servicing activities adhere to internal policies, operational guidelines and regulatory standards by performing appropriate validation and quality checks. The role also supports audit and compliance requirements by maintaining proper documentation and ensuring that policy and client information recorded in systems is accurate and complete.
Process Improvement and Automation Support
Contribute to continuous improvement initiatives by identifying opportunities to streamline workflows, enhance operational efficiency and reduce manual intervention. The role may also support system or process enhancements through participation in user acceptance testing, feedback on workflow improvements and collaboration with relevant teams on automation initiatives.
Customer Experience Focus
Support the delivery of a consistent and positive servicing experience by ensuring requests are handled efficiently, accurately and in accordance with service standards. The role contributes to resolving service issues where they arise and supports efforts to maintain high levels of client and intermediary satisfactions.
What we’re looking for:
Strong attention to detail and accuracy
Customer and service-oriented mindset
Digital literacy and ability to work with operational systems and workflows
Problem solving and analytical skills to manage requests and exceptions
Good English communication skills, both spoken and written
Good interpersonal skills and ability to work collaboratively with cross-functional teams
Strong organization, accountability and ability to manage workload with service standards
Continuous improvement mindset with openness to process and system enhancements
#LI-SK1
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
OP - OperationsAIG Malaysia Insurance Berhad