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Client Partnership Executive (CPE)
The Client Partnership Executive (CPE) is a trusted advisor and executive to Nordic’s valued clients: building strong relationships (both deep and wide), becoming a consistent on-site presence and representative of Nordic, providing responsive and high-quality customer service, prospecting and developing and adopting a dedicated focus to the expansion of Nordic services and solutions within new accounts. The CPE will also demonstrate Nordic’s maxims with enthusiasm, optimism and courage.
Key Responsibilities
The CPE will have the following key responsibilities which include, but are not limited to:
Client Engagement
Primary focus on supporting current long-term relationships for a select number (typically 4-10); serving as a trusted advisor to potential Nordic clients
Serving as the primary executive contact for clients (C-level, Vice President, and IT Directors)
Listening carefully to both marketplace and client’s needs and cross-selling Nordic’s services to develop solutions that successfully meet client’s expectations and needs
Analyzes and understands client business challenges, identifying and aligning solutions to those challenges
Engages and owns complex sales opportunities, providing the highest quality of customer service, while maintaining exceptional client relationships
Ensuring accountability of client contract compliance
Using industry expertise, provide consultative thought leadership to client partners in sales and ongoing account management conversations
Leading and co-leading calls and onsite visits with clients to identify and develop opportunities
Traveling to sites and conferences to support existing relationships and foster new business opportunities and relationships
Sales Leadership
Displays leadership skills that best represents Nordic both internally and externally
Demonstrating a high sense of urgency, ability to independently identify, develop, drive and manage complex opportunities through closing
Providing day-to-day management and Nordic team leadership, including responsibility for performance management
Developing relationships and partnering collaboratively across Nordic’s home office team to support the needs of the organization
Maintains accurate data regarding sales and opportunity activities in Salesforce
Partnering successfully with Nordic’s extended team on all aspects of strategic opportunities
Coordinating client engagement needs with other members of the Nordic team members
Speaking clearly to Nordic’s differentiators in the industry and to each of Nordic’s services and their value
Owning coordination, creation and delivery of customized proposals in response to client RFP and solution requests
Developing and managing a pipeline of opportunity to satisfy metrics
Representing Nordic at industry conferences and events
Creating and adhering to internal documentation guidelines to track and maintain client leads, account plans, client communications, and client contacts in CRM and ensuring its compliance
Skills and Experience
12+ years’ relevant business experience. Bachelors degree, or equivalent experience, required. Masters degree preferred
8+ years’ client management and/or sales experience
5+ years’ experience in the healthcare market. Proven professional services sales experience in healthcare preferred
Proven aptitude in Digital Health & Transformation, Performance Improvement, Managed Services and EHR/ERP services
Must demonstrate and embody Nordic’s maxims
Strong capability to originate, develop and close multi-offering, multi-year, enterprise level engagements exceeding $3M+ in TCV
Proven track record of achieving and/or exceeding annual targets
Strong track record of building, developing, and maintaining client relationships at all levels of a healthcare organization
Proven resilient and tenacious aptitude and capacity to drive customer success and happiness
Experience working in a fast paced, solutions-oriented environment where anticipation of client needs is a frequent occurrence
Demonstrated ability in conceptualizing both problems and solutions, and converting concepts to actions in a way that is compelling for clients and actionable by team members
Proven success in customer service or account management, preferably in a professional services sales capacity
Experience successfully managing a set of clients, including forecasting, opportunity and account management, sales strategy, solutions and value-based selling, and financial reviews
Effective communication skills, both internally and with customers
Additional Details
Remote position
Travel up to 60% of the time
Must be accessible and available to perform work functions at any time, including nights, weekends and holidays
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Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.