Client Operations Supervisor

Title: Client Operations Supervisor

Responsibilities:

• Functions as a Client Operations Supervisor, overseeing daily client service operations to ensure the delivery of high-quality and efficient service. 
• Works as part of a supervisory team with management staff to ensure continuity, consistency, and strong lines of communication across client operations and internal departments. 
• Supervises and assists with hiring recommendations, training, and coaching. 
• Monitors workflows and client deliverables to ensure timely and accurate completion of requests, orders, and services. 
• Acts as an escalation point for client-related issues and ensures prompt resolution while maintaining strong client relationships. 
• Collaborate with internal teams including sales, logistics, finance, and clinical operations to optimize client experience. 
• Monitors team productivity, KPIs, and service levels to ensure performance expectations are met and identifies opportunities for improvement. 
• Develops and maintains standard operating procedures (SOPs) and ensures compliance with company policies and processes. 
• Analyzes operational data and supports reporting efforts to identify trends and improve efficiency. 
• Oversees the Transition Care Management (TCM) program, including supporting Transition Coordinators and monitoring program performance. 
• Ensures TCM program KPIs and performance goals are met and supports process improvement initiatives. 
• Oversees health fair operations across the West Coast, including staffing coordination, logistics, and day-of execution. 
• Maintains client relationships related to health fair services and ensures high levels of client satisfaction. 
• Ensures accurate and timely payroll timecard approvals for West Coast HPP staff in compliance with company policies. 
• Supports operations, logistics, staffing, and scheduling as needed. 
• Performs other duties as assigned. 

Requirements:

• Must have great communication skills
• Must be tech savvy and computer literate
• 3+ years of experience in client services, operations, or account management (preferred)
• 2+ years of experience in a supervisory role (preferred)
• Strong problem-solving skills, attention to detail, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office and CRM/ERP systems
• Excellent verbal and written communication skills

EEO/AAP Statement:  DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences.  DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position.  As the nature of business demands change so, too, may the essential functions of the position.