Client Operations Leader - Japanese speaker

Position Summary & Key Responsibilities:

As a Customer-Facing Operations Lead within the APAC Client Operations Team, you will serve as the strategic partner and trusted advisor to our customers—guiding them from order through delivery and ensuring a seamless experience at every step.

In this role, you will:

• Own the end-to-end delivery relationship with the customer, ensuring all NCR Voyix products and cross-sold services are flawlessly delivered.
• Take full accountability for the success of projects, products, and services throughout deployment.
• Monitor and elevate NCR Voyix delivery performance, identifying gaps and driving improvements where needed.
• Oversee day-to-day service delivery, including Incident, Problem, Change, and Project Management.
• Act as a primary escalation point, ensuring issues are addressed promptly using NCR Voyix support teams and processes.
• Champion Root Cause Analysis, Continuous Improvement, and proactive Risk Mitigation strategies.
• Hold regular customer meetings to review service quality, discuss upcoming needs, validate product/service assumptions, and identify new NCR Voyix opportunities.
• Drive performance across key KPIs, including On-Time In Full (OTIF), margin performance (as sold vs. delivered), and field deployment execution.
• Collaborate with internal NCR Voyix teams to compile, report, and deliver required metrics.
• Partner with teams to solution new business opportunities, define customer requirements, and prepare customer quotations.
• Lead the successful delivery of Projects and Programs of Work across complex client environments.
• Resolve issues effectively at the lowest possible level while confidently escalating when required.
• Manage third-party partners and conduct customer care visits.
• Oversee product lifecycle stages, including end-of-life planning.
• Support COL activities and maintain estate database data integrity.
• Identify and execute effective change control measures to maximize revenue.
• Report directly to the Executive Client Operations Lead.

Basic Qualifications:

• 1–3 years of relevant experience
• Business/Corporate-level Japanese language proficiency
• Analytical and/or technical background—ideally within NCR Voyix Services
• Strong proficiency with the Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to thrive in a fast-paced, multitasking environment
• Strong time management and organizational abilities
• High sense of urgency with effective problem-solving skills
• Detail-oriented, proactive, and able to work both independently and in a team
• Willingness to work non-standard business hours when required by customers

Preferred Qualifications:

• Experience working across various NCR Voyix Lines of Business