Client Manager-Public Sector

Your day at NTT DATA

As a Public Sector Client Manager at NTT DATA, you will be responsible for maintaining and expanding relationships within the government and public sector portfolio. This role focuses on achieving assigned sales quotas and account objectives while ensuring client satisfaction and long-term engagement.

The Client Manager will represent the full range of company solutions to assigned accounts, lead strategic account planning, and coordinate internal resources to meet client needs and expectations.

• Deliver on metrics outlined in the quarterly accountability matrix as defined by the Sales Execution Framework.
• Build and maintain productive, professional relationships with key stakeholders in assigned accounts.
• Coordinate involvement of internal teams—including support, service, and management—to meet account objectives and client expectations.
• Achieve assigned targets for profitable sales volume and strategic objectives within designated accounts.
• Lead joint strategic account planning to define mutual performance objectives, financial targets, and critical milestones for one- and three-year periods.
• Continuously assess, clarify, and validate client needs to ensure alignment with solutions offered.
• Drive solution development efforts by engaging relevant internal resources to address client requirements effectively.
• Maintain high levels of customer satisfaction in line with company standards.
• Complete all required training and development objectives within stipulated timelines.
• Facilitate executive-level engagement and sponsorship within assigned accounts.
• Provide timely and accurate reporting on set metrics as required by management.

Qualifications, Skills & Experience

• Bachelor's Degree / College certification from an accredited institution.
• Minimum of 4 years’ experience in client management within the IT sector.
• Proficiency in Microsoft Office applications.
• Experience in CRM reporting and management.

Core Competencies

• Proven experience in public sector sales and relationship management.
• Knowledge of public procurement process.
• Strong customer focus and relationship-building skills.
• Excellent planning, organizing, and negotiation abilities.
• Professional demeanor and results-driven mindset.
• Positive attitude, resilience under pressure, and proactive initiative.