Client Manager

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Client Manager at NTT DATA, you will take full ownership of assigned accounts, focusing on building strong relationships, ensuring client satisfaction, and driving growth across all solution areas. This is a quota-bearing role that requires strategic thinking, advanced planning, and deep business acumen.

 

You’ll work closely with key stakeholders, often onsite multiple days per week, to understand client needs and deliver tailored solutions using NTT DATA’s tools and methodologies. Acting as a trusted advisor, you’ll manage the entire client lifecycle, from identifying opportunities and developing account strategies to driving expansion, renewals, and retention.

 

Your responsibilities include leveraging Salesforce.com for account management, coordinating internal teams across geographies, and applying the latest technology sales approaches to achieve revenue and margin targets. As the first point of contact for client issues, you’ll ensure exceptional service and long-term partnership success.

 

Key Responsibilities

• Serve as the point of contact for a large enterprise client, managing and growing the relationship to drive expansion and renewals across all solution areas.
• Build strong, trusted partnerships with client stakeholders through regular onsite engagement (minimum 3 days per week) to ensure alignment and satisfaction.
• Collaborate closely with the company’s network of offices and internal teams to deliver an exceptional client experience across all relevant markets.
• Achieve revenue and margin targets by connecting client needs with company offerings and solutions, ensuring strategic alignment.
• Develop and execute account strategies in partnership with local client managers, focusing on long-term growth and retention.
• Use consultative engagement skills to influence key decision-makers and establish account strategies that address client priorities.
• Minimize churn and maximize retention through proactive relationship management and onsite presence.
• Leverage company sales tools (e.g., Salesforce.com) and methodology to manage accounts, opportunities, pipelines, and forecasts effectively.
• Ensure compliance with International Trade Policy and company governance standards.
• Drive client satisfaction throughout the entire lifecycle of the buying process, taking ownership of the commercial agreement.
• Identify client needs and generate demand by articulating how company solutions deliver measurable value.
• Conduct vulnerability analysis against competitors to ensure proposed solutions meet client requirements.
• Promote financial control, governance, and compliance to reduce costs and maintain profitability.
• Act as the first point of contact for client issues, resolving them promptly and professionally.

Knowledge and Attributes

• Strong sales business acumen, with the ability to understand client business drivers and deliver value through company solutions.
• Proven client engagement and relationship management skills, with a focus on building trust and acting as a strategic advisor.
• Deep knowledge of company offerings and market trends, with the ability to position solutions effectively for enterprise clients.
• Expertise in sales pursuit and opportunity management, coordinating internal and external resources to close deals successfully.
• Ability to thrive in an onsite, client-facing environment, demonstrating flexibility and professionalism.

Academic Qualifications and Certifications

• Bachelor’s degree or equivalent in business or a sales-related field.
• Relevant vendor certifications are advantageous.

 

Required Experience

• Extensive experience managing large enterprise accounts in a global partner management or client manager role.
• Proven success in a sales environment within IT or professional services, with a focus on business development and strategic account growth.
• Experience driving alignment across multiple stakeholders and delivering complex solutions.
• Strong familiarity with Salesforce.com and other CRM tools.
• Ability to work onsite with the client multiple days per week, fostering collaboration and trust.

Work Style & Travel

Must reside in the NorCal area and be able to work onsite at client site in minimum 3 days per week. This is not a remote role.

Applicants must be legally authorized to work in the United States at the time of application and must not require sponsorship for employment visa status now or in the future.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this on-site role is $80K to $115K plus variable commissions. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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